SaaS Commission Specialist
Location:Bangalore, Karnataka, India
Area of InterestInformation Technology
Technology InterestInternet of Everything
What You'll Do
This role offers a fantastic opportunity to get a deep understanding of the Software as a Service business and Sales Incentive Operations processes at Cisco. You will develop knowledge in SaaS booking and compensation policies as well as goal to commissions policies, processes and systems. You will build strong partnerships and work cross-functionally with key stakeholders. By resolving cases in a timely manner, you will allow Cisco sellers to focus on selling to grow Cisco's business.
Your role will include the following;
Develop expertise in the service and gain a strong understanding of business and operational processes.
Analyse SaaS orders for bookings and compensation accuracy against policy and be able to explain inconsistencies in the data.
Independently be able to root cause booking and compensation issues and work proactively to resolve them in a timely manner.
Assist with data gathering and validation for communication activities such as QBRs and Stakeholder reviews.
Understand, replicate, validate, and resolve customer service requests from Cisco Sellers and business partners (e.g. Operations and Finance).
Communicate with Cisco Sellers or Operations/Finance regularly via Webex, phone, emails and online support tools about case status and solutions.
Actively partner with GPM’s in a supporting role to develop a solid foundation in business processes.
Document and track case history, case status and solutions.
Contribute to ongoing knowledge documentation on a regular basis.
Who You'll Work With
When you work with us, you’ll be part of a highly empowered collaborative team who's passionate about ensuring that Cisco sellers receive "Accurate, Predictable & Timely Sales Incentives". To help achieve this you will work with cross functional teams including Sales, Finance, HR, IT and other teams in Operations to resolve issues that are impacting bookings and commissions.
Who You Are
You are a curious, proactive, inquisitive, energetic and detail oriented critical thinker who is motivated by investigating and resolving complex issues.
He/she will also demonstrate a strong process optimization focus and a propensity for execution to deliver measurable results, tied to business objectives.
Essential skills include the following;
Analytical Skills: Ability to manipulate and draw conclusions from large amounts of data. Ability to take knowledge gained in one case and apply it in a different situation.
Independence: You must be able to work independently and in a group setting. Though part of a larger team who can consult on cases, you could be expected to perform 75% of their work without assistance or supervision.
Communication Skills: Excellent verbal and written English communications skills. You must be able to translate your findings so that complex issues can be easily understood.
Customer Service: You must be comfortable managing Cisco Seller's expectations and communicating both positive and negative outcomes clearly, respectfully and in a timely manner.
Reconciliation: You must be an intermediate to advanced user of Microsoft Excel. You will use pivot tables and v-lookups on a daily basis, and other formulas as-needed. You must be able to use Excel data as evidence of your findings.
Critical Thinking: You will need to look at the numbers, trends, and data and come to new conclusions based on the findings and make recommendations when appropriate.
Math Skills: You should be very proficient and very comfortable with algebra, percentages, and mathematical formulas.
At a minimum we expect you to have a bachelor’s degree plus 3 to 6 years of analytical/customer service/operations experience.
Desired Additional Experience:
Experience with sales incentive compensation administration
Oracle Incentive Compensation
Experience with a case management system (Remedy, Salesforce, etc.)
WE ARE CISCO
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.