Cisco Careers

Meet the Team

This team is responsible for protecting employees, property, revenue, assets and business resiliency through the execution of global programs, policies, plans, and training. The Global Monitoring Center (GMC) strives to identify potential impact or business disruptions as early as possible to facilitate critical response and notification to minimize the impact to our people, assets, operations, and brand reputation.

The GMC serves as a centralized 24/7/365 command, control, and communications hub, using outstanding technologies to predict, continuously supervise, evaluate, and mitigate physical, environmental, or personal threats. The GMC centralizes and streamlines immediate awareness and response efforts, supporting communications to customers throughout a significant incident or event.

This position works with the Risk Manager, Corporate Security Global Monitoring Center. This person represents the Corporate Security brand to the Cisco community !

Your Impact

• Perform the first level of review, and triage internal and external physical security / safety incidents to determine potential for impact to Cisconians or Cisco’s assets or operations
• Ensure the timely communication of all physical security/safety incidents to the appropriate customers as described in GMC SOPs
• Support other teams within the physical security department with intake, research, administrative, or investigative tasks
• Generate incident reporting documentation and support employees, partners, and incident leaders by keeping documents up to date with the latest available information
• Supervise employee travel to high-risk locations, and ensure any pre-travel security requirements are met

Minimum Qualifications

• At least 2 years in a Global Security Operations Center or similar environment or 4 years of experience in another physical security role
• Strong verbal and written communication skills
• Able to prioritize tasks in a fast-paced environment
• Can work independently and as part of a team
• Working outside normally scheduled hours may be required to support major incidents or to provide planned or un-planned shift coverage !

Preferred Qualifications

• Strong critical thinking skills
• Comfortable with a high-tech work environment and eager to learn new tools and processes
• Customer service mindset
• Be self-driven and able to work in a collaborative remote environment
• Occasional travel to support Cisco Events with onsite GMC operations may be required, including internationally

Why Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with

empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.