Renewals Manager

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  • Location:
    Seoul, Republic Of Korea
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1435108
Meet the Team
Join the CX Renewals team within Cisco's Customer Experience (CX) organization, responsible for renewing, up-selling, cross-selling, and expanding Cisco's presence in the marketplace. This team plays a crucial role in processing Software Subscription, Technical Services, Advanced Services, and Cloud Services contracts for assigned geographies or accounts.

As a brand ambassador for Cisco Recurring Offers (Software & Service), you will engage directly with customers and partners to manage and deliver on an assigned book of business, addressing any concerns to the management team.


Your Impact
  • Achieve sales objectives, including meeting quotas, efficiency requirements, and other key performance indicators as defined by sales management.
  • Consult and sell specified renewal product/service options, including multi-year and coterminous service renewals, focusing on customer and partner sales.
  • Support the pursuit and closure of annuity renewals by emphasizing the value of services and maintaining install base data.
  • Increase penetration through cross/up-selling by understanding customer landscapes and recommending improved or complementary solutions.
  • Collaborate cross-functionally to build credibility and provide a single customer-facing solution.
  • Responsible for accurate forecasting and managing the deal lifecycle using tools such as Salesforce.com, Cisco Ready, Cisco Commerce Workspace, and CCW-R.
  • Develop strong relationships with the CX Customer Success Adopt/Expand team and the CX Platform Connected Digital Interactions team.
  • Interpret install base data to produce accurate renewal lists and drive sales motions.

You may sell both directly and through / with partners.
  • Proactively engage with customers & partners on their renewal opportunities 120 days before the renewal date.
  • Spends > 50% of the time in contact with customers & partners; mainly interacts with IT, LOB, and key decision-makers.
  • Spends 25%~50% of your time building awareness to assess customer & partner landscapes / inventories in an effort to cross/up-sell.


Minimum Qualifications:
  • Sales/Renewal Sales or customer-facing experience in the Technology industry or equivalent industries.
  • Understanding of client's economic environment (financial strategies and performance indicators).
  • Experience in building effective account plans and presenting them to stakeholders.
  • Strong analytical skills for data interpretation and summary production.
  • Fluency in Korean.

Preferred Qualifications:
  • Proficiency in Salesforce.com and database systems (Oracle Service Contracts/Discovery experience is a plus).
  • Excellent written and oral communication skills, effective customer service skills, and presentation abilities.
  • Highly developed negotiation, influencing, and decision-making skills.
  • Positive demeanor, professional work ethic, and standards.
  • English communication.



#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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