Renewals Manager

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  • Location:
    Shenzhen, China
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Networking, Security
  • Job Id
    1430080

Job Overview:

The Renewals Manager is responsible for managing and driving the renewal process for existing customers. This role involves working closely with customers, sales teams, and other internal departments to ensure timely and successful renewals of service contracts, subscriptions, and agreements. The Renewals Manager aims to maximize customer retention, identify upsell opportunities, and ensure customer satisfaction.

Key Responsibilities:

Manage Renewal Process: Oversee the entire renewals process from initiation to closure, ensuring timely renewals of service contracts, subscriptions, and agreements.

Customer Engagement: Build and maintain strong relationships with customers to understand their needs and ensure their satisfaction with the company's products and services.

Collaboration: Work closely with sales, customer success, and account management teams to align on renewal strategies and ensure a seamless customer experience.

Data Analysis: Analyze renewal data, track key performance metrics, and provide regular reports to senior management on renewal rates, revenue, and customer retention.

Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional products and services to existing customers during the renewal process.

Negotiation: Negotiate renewal terms and conditions with customers to ensure mutually beneficial agreements.

Process Improvement: Continuously improve the renewals process by identifying bottlenecks, implementing best practices, and leveraging new tools and technologies.

Documentation: Maintain accurate records of renewal activities, customer interactions, and contract terms in CRM systems.

Risk Management: Identify and mitigate risks associated with renewals, such as potential churn or dissatisfaction, by proactively addressing customer concerns.

Qualifications:

Education: Bachelor’s degree in Business, Sales, Marketing, or a related field.

Experience: Proven experience in renewals management, account management, customer success, or a related role. Experience in the technology or software industry is a plus.

Skills:

Strong customer relationship management skills.

Excellent communication and negotiation skills.

Analytical mindset with the ability to interpret data and generate insights.

Proficiency in CRM software (e.g., Salesforce) and other relevant tools.

Ability to work independently and as part of a team.

Strong organizational and time management skills.

Attributes:

Customer-focused with a commitment to delivering high-quality service.

Detail-oriented and process-driven.

Proactive problem solver with a positive attitude.

Adaptable and able to thrive in a fast-paced, dynamic environment.


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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