Renewals Manager | Telco exp

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  • Location:
    Mumbai, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Service Provider
  • Job Id
    1440896

Who You'll Work With

This role resides in the Customer Experience organization, one of Cisco’s fastest-growing teams that deliver profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

What You LL Do

  • Quota-carrying professional responsible for managing the renewal of recurring offers. Collaborates with Cisco sales and customer success teams and partners, develop strategies to ensure timely renewals and minimize revenue attrition. RMs oversee the renewals process, validate customer data, and leverage negotiation skills to maintain agreement integrity. Acting as trusted advisors, they assess revenue risks, address customer pain points, and drive recurring revenue growth through effective renewals.Core Responsibilities • Owner of the renewal process • Manage renewal quotes and ensure on-time closures • Collaborate with CS, and Account teams to align strategies • Risk Mitigation and customer retention • Upsell to drive growth in recurring revenue  • Demonstrates technology's business value to customers
    Success Measures • IQRR • Attrition • Expansion • ALC to EA Conversion • Deal Pulse • SFDC Hygiene

Who You Are

Strengths needed:

  • The Renewal Manager will be encouraged to have over 15 years of Sales experience and quota-carrying in the Technology industry or equivalent industries.
  • Understands basic business mathematics, financial strategies, and performance indicators and applies that knowledge to the client's economic and buying environment.
  • Must be able to negotiate large and sophisticated deals with C Level executives. If experienced with SP customers, it will an advantage
  • Optimally explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support one's proposal.
  • The candidate should have experience in building effective account plans and communicating them to collaborators.
  • Excellent written and oral communication skills with external customers, team, management, and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are communicating.

Required Experience, Skills, and Alignment:

  • Proficiency in SalesForce.com and system and database proficiency (Oracle Service Contracts/Discovery experience a plus)
  • Analytical skills to interpret data and produce summaries
  • Effective customer services skills to resolve partner/customer issues
  • Excellent presentation skills
  • Highly developed negotiation/influencing skills.
  • Excellent decision-making skills and self-reliance with the ability to make decisions.
  • Positive demeanour, professional work ethic, and standards.
  • Proven understanding and passion for technology. (Service Provider will be an advantage)

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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