Renewals Finance Controller

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  • Location:
    San Jose, Costa Rica
  • Area of Interest
    Finance
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1432601

What You’ll Do:

An excellent opportunity is now available to join the Customer Experience (CX) Finance organization. The CX Finance team is looking for a highly motivated Finance Controller with the desire to be a difference maker, lead a team and change and help shape business and financial strategy for Cisco's Americas CX Renewals organization.

Responsibilities:

  • Analyze, interpret, and forecast key financial metrics: ATR, Renewal Rates, iACV, Attrition, Bookings, etc.
  • Report key metrics, including renewal rates, attrition, ATR, as well as more traditional bookings measures.
  • Define the future models for forecasting and reporting.
  • Develop the processes to operationalize both forecasting and reporting.
  • Help CX leadership interpret analytics, gain insights, and understand key trends in the business.
  • Presenting and sharing materials with Executive Leadership Teams for Weekly, Monthly and Quarterly results and Forecasts.
  • Sales compensation - collaborating with operations teams to understand and resolve complex issues related to compensation and goaling.
  • Setting Annual iACV and Bookings Targets for annual Goals, including cascading goals within Anaplan.
  • Drive and own SMR/ATR/Renewals Transformation.
  • Develop analytics that will tell CX leadership what’s working, and what’s not.
  • Drive annual plan process - work with CX & CX Finance leadership, Sales Finance to drive the annual planning cycle.
  • Help define the future models for forecasting and reporting, including iACV.
  • Develop the processes to operationalize both forecasting and reporting.
  • Work with CX Sales.
  • Help CX leadership interpret analytics, gain insights, and understand key trends in the business.

The Team:

As a CX Renewals America’s team leader, you will manage the CX Americas finance team and will be partnering with Americas CX Renewals VP, strategy & planning, sales, extended finance (Regional Sales Finance), IT and operations. You will develop productive working relationships with CX Finance as well as with these other teams.

Our minimum requirements:

  • BS degree in Finance, Accounting or Economics, or related field, MBA
  • 8+ years of working experience in Finance
  • High proficiency with Microsoft Office, Business Objects.
  • Must be highly motivated; able to manage multiple tasks.
  • Advanced proficiency in English, both written and verbal

Preferred Qualifications:

  • High-tech industry experience is a plus

Why Cisco:

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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