Regional Process Manager (Early in Career)

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  • Location:
    Oeiras, Portugal
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Early in Career
  • Technology Interest
    *None
  • Job Id
    1436771
New

The Regional Process Manager specializes in one or more areas of the end-to-end commerce process and drives efficiency in operational processes with a focus on removing friction for stakeholders, improving productivity, and ensuring positive customer experience, maintaining data quality and compliance. The Regional Process Manager supports, or enables commercial transactions for Cisco’s customers, partners, or internal stakeholders.

In partnership with Global Delivery Center vendor team, RPM is Responsible for vendor enablement and updated process documentation as a result of process, policy and capabilities changes / release management.

He or she possesses the ability to identify automation opportunities, translate them into actionable digital use cases, and leverage AI to implement solutions that drive efficiency and innovation.

The Regional Process Manager will be responsible for knowledge curation and digital knowledge management to ensure accuracy of information that will feed and enable Cisco AI Assistant for Commerce to support our stakeholders and drive adoption of AI-driven support across one or more areas of the Quote to Cash cycle.  The RPM will also partner closely with other roles in Commerce Operations to identify and enable new AI solutions to drive self-sufficiency both for our partners and internal stakeholders.

 

WHO YOU’LL WORK WITH

You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global.

WHO YOU ARE

  • You enjoy working in a fast-paced changing environment.
  • You have a passion for optimizing & simplifying customer, partner and stakeholder experience.
  • You possess a high & end to end level of expertise across his/her domain which is leveraged for resolution of complex issues and escalations.
  • You have a rounded ability to identify opportunities to streamline & automate segments of Cisco’s commerce processes or internal processes.
  • You have the ability to engage cross-functionally to drive execution of those opportunities.

  • You enjoy performing data analysis using specialized and holistic domain knowledge and business expertise.
  • You can identify patterns in data, draw insights and make recommendations to fix issues, and optimize processes to avoid future issues and maintain data quality.
  • You can identify & log problems that impact ability to deliver an efficient and simplified experience.
  • You are accountable for exception management decision making for transactional/case management activities performing the right level of risk assessment & documentation.

OUR MINIMUM QUALIFCATIONS

  • Strong analytical skills with the ability to interpret complex data, identifying & articulating problems.
  • Strong cross functional communication and stakeholder engagement skills.
  • Can clearly articulate guidelines and procedures as they relate to specific processes.
  • Ability to work cross-functionally within Commerce Operations.
  • Basic knowledge in AI technologies to identify opportunities for automation and digitization in Commerce Operations.
  • Proficiency in Microsoft Office Applications
  • Fluent in English

OUR PREFERRED QUALIFICATIONS

  • Proficiency in leveraging AI technologies to discover & execute innovative solutions for automating & enhancing efficiencies of process workflows in Commerce Operations.
  • Deep end to end Quote to Cash process knowledge.
  • Project Management skills
  • Proficiency in data visualization tools and process workflows.

WE ARE CISCO

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here is how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

“Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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