Cisco Careers

Customer Project Specialist - September Start 2025

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.

What You'll Do

At Cisco we are making a big difference for our customers, and we want to provide them with an incredible experience each time they interact with us. The Customer Project Manager is instrumental in leading exceptional experiences for our customers as they are the bridge between Sales, our Delivery functions, and the Customer, building trusted relationships and demonstrating value.

Role Description

• Leads several projects to enable the realization of customer benefits and achieve customer value
  
• Commercial management:
  
• P&L, revenue, and cost management activities across the direct and virtual team
  
• Customer relationship management – responsible and accountable for Customer Delivery
  
• Able to navigate project delivery across multi-cultured matrixed environment - development of collaborative partnerships with the customer, sales and other Cisco organizations
  
• Perform overall project-level planning, resource management, stakeholder engagement, communications planning and oversight of interdependent projects ensuring smooth transition to Operations
  
• Responsible for project metric tracking, accountable to delivering projects on-time, within budget, with high quality while achieving customer satisfaction
  
• Identify opportunities for additional business, provide input to presales evaluation, requirements gathering, and renewals
  
• Contribute to Cisco’s Project Manager Role Community by sharing lessons learned and best practices, and involvement in strategic initiative
  
• Delivery prioritization and planning – developing and maintaining a prioritized plan to deliver services that align and contribute to customer strategic outcomes. Proactive decision making across virtual project teams
  
• Project execution – working knowledge of ITIL and agile working practices, management of SLA's and Critical Milestones, development of get well/ acceleration plans
  
• Challenges the norm and seeks ways to add value. Drives innovation, leading the team to challenge the norm and carefully disrupt where an opportunity arises to improve the experience to our customer.
  
• Identify project risk, issues, and risk response strategy; ensure Change Management execution to drive delivery and contract alignment for project duration.
  
• Ensures project remains in alignment with organizational strategic objectives and that project benefits are realized
  

Who You'll Work With

You will work closely with your counterparts in the sales and other Cisco organisations as one team, there will be no divide we show up and behave as one organisation. You will build relationships across CX to garner support for your customer and to leverage an exceptional customer experience. Silo working is the anti-thesis to how you operate, you are all about collaboration and achieving as a team

We want to make an impact both how our customers adopt the services and how they value the service delivery. Customer satisfaction is our key driver.  As the successful candidate, you will be responsible for service delivery experience to our Customers and assume responsibility for the delivery, management, continuous improvement, and growth of Cisco Services. This will include direct, in-direct staff and vendors to ensure all functions are delivered to meet/exceed customer expectations.

This role may require a regular onsite presence, so you must be prepared to travel to customer and Cisco locations. We want to see you, we want to know you and so do your customers.

The minimum requirements for the role are:

• You are a recent graduate or on your final year of studies towards a degree or related program or other academic certification; equivalent experience accepted in lieu of degree (0-3 years of experience)
  
• English language proficiency
  
• Strong organizational and leadership skills 
  
• Interest in technology and understand technical issues, and can leverage technical expertise of others 
  
• You produce quality work under pressure with immediate deadlines 
  
• You are able to adjust in rapidly changing environment and to prioritize your activities/set the right expectations with your internal and external stakeholders.
  
• You have written, verbal communication skills, with the ability to present to large groups with confidence
  
• Project management (ex. CAPM, PMP, PRINCE2) and/or ITIL certification is a great plus 
  

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company, and a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA). We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!