Project Manager - Federal (FedRamp) | ThousandEyes

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  • Location:
    Offsite, Austin, Texas, US
  • Alternate Location
    Raleigh, NC Washington DC Maryland Virgina
  • Area of Interest
    Project or Program Management
  • Compensation Range
    92500 USD - 122200 USD
  • Job Type
    Professional
  • Technology Interest
    Cloud & AI (DCN & Compute), Cloud and Data Center, Internet of Everything, Network (incl: IIoT, SD-WAN, & ThousandEyes), Networking
  • Job Id
    1440769

About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

What Is Unique About This Project Manager Role?

We look for people who are ready for that challenge, are not afraid to fail from time to time and learn from those failures together with us in a safe environment. Our engineers work with customers to implement ThousandEyes solution and drive customer onboarding to the platform. As a Project Manager, you will oversee technical implementation projects to ensure that use cases are deployed smoothly and on time. You will encounter a variety of projects with a lot of moving parts and demanding stakeholders. If all that sounds exciting to you, then you are probably the right person for the job!


As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. Person (i.e. U.S. citizen). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Required Experience

  • Min. 2-3 + years of Project Management experience
  • Direct experience leading all phases of the IT software implementation project lifecycle
  • Relevant Project Management certification: PRINCE2, CAPM, PMP etc.
  • Strong technical acumen
  • Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
  • Experience running multiple projects simultaneously with cross-team dependencies
  • Experience working with senior level customer collaborators

Responsibilities

  • Lead and plan the IT project implementation from the initiation until closure
  • Build strong customer and internal stakeholder relationships, create robust project plans and drive engagement successfully towards completion
  • Monitor and track action items through to closure. Record and manage all decisions, risks or issues
  • Coordinate ThousandEyes project resources to drive performance
  • Contribute to continuous PMO process improvements by promoting and highlighting successful experiences
  • Act as a key contact for the customer and escalation point for project issues
  • Drive the formal acceptance of the project, contract close-out and it’s acknowledgement by customer

What Are We Looking For In A Candidate?

  • Able to take consultative approach ensuring scope and project boundaries are maintained
  • Problem solver who seeks the best solutions for both customers and ThousandEyes team
  • Confident and clear presenter
  • Able to work creatively in environment where not all processes are present
  • Mindset to improve existing processes when gaps/issues are uncovered
  • Proactive and independent approach to assigned tasks and discovered issues

 

 


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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