Project Manager - CX Center Lisbon
Location:Oeiras, Lisboa, Portugal
Area of InterestCustomer Experience
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
What You Will Do
Manage medium and large complex customer facing projects or multiple projects in an account or group of accounts;
Create project schedules and plans with financial, resource and material requirements;
Develop and presents proposals and final agreements;
Provide leadership to project staff including project engineers, vendors, partners or subcontractors;
Manage the project from start to completion including the resolution of escalated project issues;
Be accountable for the Project Budget, Margins and completion within given timelines;
Present service business value to customers for new or existing business;
Influence the customer in the assessment, planning and management of related network projects;
May manage internal projects/programs within Cisco. May Program Manage ongoing optimization service to deployed customer networks;
Act as a mentor to Junior Project managers;
Work with the Program Management Community to further develop the PM/PGM role, processes and operations;
Contribute to the development of a project management methodology and assist in the construction of a formalized program office;
Lead Project teams to deliver multiple, simultaneous projects that span across several business or technology areas.
Who You Will Work With
Cisco Advanced Services is part of the Cisco Services organization. We are the advocates for Cisco customers. It is our mission to accelerate customer success by helping customers optimize their network investment and speed adoption and migration of advanced technologies
The Project Delivery Team in Krakow Global Delivery Center encompass professionals in Project Management discipline to successfully deliver tangible results for our external Customers in EMEAR region and beyond. Highly skilled and experienced practitioners deal with various scale of projects for all vertical markets with emphasis to Service Providers, Public Sector, Commercials, Government. The values, strengths, satisfaction come from the diversity of this highly international Team you could be part of, finding synergy in delivering the business outcomes our Customers demand.
Who You Are:
- Typically requires BS/BA degree or equivalent;
- At least 4-5 years in a clearly defined Project Management role;
- Professional PM certification plausible: PMP, PRINCE2, ITIL, Agile, SCRUM or equivalent;
- Basic technical knowledge (CCNA or equivalent) is a plus;
- Fluent in English.
- Project Management experience in the deployment of leading-edge technologies in a highly complex commercial environment within functional or matrix organizations;
- Basic knowledge of network environments (routing, switching, routing protocols, internet) and general network architecture;
- Has demonstrated clear leadership skills and experience working with large project teams and strategic account teams;
- Work experience with European customers being onsite in Europe a definite plus;
- Knowledge of second language (German, French, Spanish, Italian, Russian).
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.