Program Manager - Sales Business Capabilities Office
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Location:Offsite, Milpitas, California, US
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Alternate LocationRTP, North Carolina; Richardson, Texas. US remote
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Area of InterestBusiness Strategy and Operations
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Compensation Range122300 USD - 157500 USD
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Job TypeProfessional
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Technology Interest*None
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Job Id1435526
The application window is expected to close on: 02/16/2025
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Traveling is required approximately once per Q.
Meet the Team
The Sales Business Capabilities Office (BCO) organization is part of Cisco’s Go To Market Operations Organization within Cisco Sales and is empowering Sellers to deliver Customer value by providing powerful tools and streamlines processes that accelerate Cisco’s growth. We put people first and always have each other’s backs. We act with urgency and believe in progress over perfection. We see operational excellence as essential to the effectiveness of our collective teams and we work across team boundaries as it “takes a village” to enable Sellers to show up as “One Cisco”.
Your Impact
We are seeking a Project Manager who is highly motivated and ready to grow our partnership with the technical teams in Product Management and IT as well as our deep engagement with business stakeholders and extended teams to drive alignment on our strategy and ensure outcomes are achieved.
As a Project Manager, you will be responsible for:
· As part of the PMO, own the BCO Operating model creation and facilitate execution
o Host Leadership Daily Standup to keep leadership aligned to accelerate mobilizing the team to drive priorities.
o Develop suitable strategies to align the BCO organization around outcome-oriented planning and execution
o Drive overall organizational efficiency through collaboration
o Continuously Improving - Monitors best practices in field of expertise, assess and adopt them to increase productivity, managing change and resolving issues that span teams, organizations and able to manage large scale, diverse and complex projects executing simultaneously.
o Provides coaching and guidance to the team members to ensure understanding of project assignments, priorities, and deadlines.
o You are viewed as subject matter experts in the field of project management and our organization’s tools and processes
· As part of the broader operating model, build, maintain and drive execution of a Stakeholder Engagement Plan
o Facilitate key team and stakeholder reviews
o Assist in the creation of and communicate Stakeholder-oriented Business Capability roadmaps in partnership with Business Capability Managers, Business Process Managers and the leadership team.
o Partner with the leadership team to develop stakeholder-aligned outcomes as part of the leadership team and track key results
· Each Project Manager in the PMO will be assigned a set of priorities grouped by expected business outcome to ensure BCO progression occurs in a timely manner. For those priorities you will:
o Assist in the creation of annual/quarterly strategic plans
o Drive Key Business Decisions to closure.
o Perform Risk Management
o Maintain high-level program schedules
o Act as part of the change control system
Minimum Qualifications
- Bachelor’s degree
- 5+ years of experience in program management of business initiatives. Distinguishing characteristic of this ensures this is not only technical program management of development activities, but includes stakeholder alignment, driving key business decisions to closure, management of the business readiness (Change Management outside of tool changes, operational readiness, and outcome definition and measurement).
- Experience in developing Operating Models
- Experience in working with Sales and understanding of the Sales Stakeholders in order to build and execute a Stakeholder Engagement Plan.
- Ready to hit the ground running in the tools the PMO actively uses today including Sharepoint, Jira Align, Webex, MS Suite (Word, Excel, Outlook).
- Experience in high-tech industry
Preferred Qualifications
- Understanding of non-sales role in the overall management of accounts (Customer Success, Renewals, Support, Professional services)
- Ability to facilitate large forums to align on strategy and execution plan including folks up to the Senior Vice President level.
- A mindset of Progress over Perfection
- Self-starter and tenacious
- You have experience with Agile methodologies. PMP and Agile Certifications a plus
You are a connector! You are always working to ensure we work as one village. To succeed in this role, you will have:
· You love what you do! We are a team passionate about ensuring each team member is able to achieve their career goals in tandem with our business goals.
· You’re outstanding in your field. Thorough understanding of project management techniques and methods
· You’re familiar with our user base - Ideally, experience with Cisco Sales End to End Motion as the sales organization is a key stakeholder community, but experience with Customer Success, Renewals, Support and Delivery of Professional Services is also valued.
· You’re Innovative – You can creatively identify new approaches and use multiple data sources to manage our projects.
· You’re a strong collaborator – You have experience facilitating large meetings and ensuring objectives are achieved. You can drive cross-functional teams to consensus. You are proficient in collaboration tools like Webex Teams, Jira, SharePoint, etc. You have demonstrated the ability to effectively communicate concepts to technical and non-technical audiences, and lead others to key business decisions.
· You’re Tenacious – You have a strong desire to continuously improve both individually and to drive the organization’s evolution. Your problem solving skills and the ability to continue driving questions/issues to resolution are top notch.
· You’re Analytical – You have an affinity for numbers and the power of data to drive efficiency. You have an analytical mindset with strong Excel skills.
· You know our ways of working – You have experience with Agile methodologies. PMP and Agile Certifications a plus
· You’re outcome-minded - Bachelor’s degree plus 5+ years of experience in project management with demonstrated ability to drive large programs to successful outcomes with minimal oversight
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.