Product Quality Engineer
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Location:San Jose, California, US
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Area of InterestSupply Chain
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Compensation Range158800 USD - 197200 USD
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Job TypeProfessional
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Technology Interest*None, Networking
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Job Id1438063
The application window is expected to close on 04/11/2025.
Meet The Team
Our team is part of Cisco's Supply chain operations. You would be joining Cisco’s central quality team that handles the field and factory performance for core routing and data center switching products.
It’s a diverse group comprising of quality and failure analysis engineers who engage closely with the design, factory, component supplier and customer engagement teams. You’d be working on some of the most cutting-edge technology rollout in the networking industry associated with ASIC facilitating ASIC infrastructure, low power system design, innovative cooling and integrated telemetry features. You’d also be establishing new processes in place that address a changing dynamic and quality expectation with web-scale customers.
Your Impact
Product Quality Engineer will own and drive New Product Introduction Quality, Factory Quality and Field Quality of Digital Products that include Hardware, Software and Cloud Service offerings from Cisco.
The work also includes factory yield performance management to meet six sigma quality goals, pursuing a quality plan to meet release requirements for new product introduction through gate reviews, serve as a subject-matter authority on Hardware Quality Metrics, perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction.
- Capturing quality requirements and data for Cisco products
- Providing recommendations for quality improvement and governance that will be leveraged by several Cisco Business Units
- Communicating proposals, strategies and status to Cisco Executives
- Documenting business requirements and analyzing data to provide appropriate metrics and performance KPIs to business users
- Coordinating the research, analysis and recommendations for technical approaches to solving customer issues related to quality, reliability and customer experience of Cisco offerings.
- Independently identify issues with product lines based on trending field return data.
Minimum Requirements
- Bachelor's Degree in Engineering.
- 8+ Experience working on Electrical design, Failure analysis and hardware quality management on networking routers/switches.
- Solid understanding in performing root cause investigation, data analysis and presenting findings, closed loop corrective, preventative and risk mitigation actions to executives and business partners.
Preferred skills
- Masters in Electrical Engineering.
Why Cisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
