Product Manager/Product Owner, BCS Delivery Tools - Web Applications (8-12 Years)
Area of InterestCustomer Experience
What You'll Do
Customer Experience (CX) team is looking for a Product Owner in support of Business Critical Services (BCS) delivery tools. BCS enables creation of a resilient, adaptive, and transformative IT environment—anywhere—with less risk and a bigger return on the investment. BCS is expertise, analytics, insights, and automation to enable resiliency and growth.
In this role, you will work with CX teams to bring together requirements for business commits, build roadmap for delivery focusing on customer experience and maximum reuse of the capabilities. You will be responsible for supporting several capabilities leading them through their lifecycle in support of the customer and partner needs. This requires you to engage geographically dispersed stakeholders to understand requirements, implement them in products that are API, web, cloud and mobile based. You will establish collaborative relationships to have regular sessions on priorities, successes, and challenges based on customer insights. You will be required to understand the business and translate them into functional requirements for capabilities.
Who You'll Work With
CX Product Management team plays a pivotal role in to collecting requirements for processes, capabilities and platforms that enable CX capabilities for customer, partner and employee interactions. You will be part of an innovative team to gather high impacting, customer focused business and functional requirements for product capabilities and tools. The team prides itself on delivering innovative capabilities for our internal and external customers in an agile environment.
The team is geographically dispersed requiring us to work reciprocally and be adaptable to changing needs. We take pride and ownership of our products. We work hard but have a lot of fun doing it.
Who You Are
A skilled product owner with 8+ years’ experience in delivery of web and/or understand technical projects.
Bachelor’s degree or equivalent required.
Ability to collaborate and co-create sound, high impacting agile requirements that can be translated into technical requirements.
You are customer focused to drive the best user experience. Having experience with Cisco service offers a plus. You are familiar with software development methodologies that are agile or iterative.
You are strong communicator able to lead complex discussions to ensure all business requirements are captured and understood.
You will work with CX teams to develop product strategy in support of the services needs for multiple capabilities, identifying requirements, key product coverage needed, gaps etc. This will require you to translate business requirement into functional requirement into a prioritized roadmap. You will lead the capabilities lifecycle which includes identifying new ways to support the business, opportunities to consolidate, optimize, re-use, retire, and evolve capabilities making them easy to use and drive automation.
You demonstrate data driven decision making by using the key metrics and Key Performance Indicators and use them effectively to build a case for the strategy and business outcome.
You are a good leader, excel in a team environment and have good interpersonal skills, both verbal and written. Experience in effectively presenting to senior executives. Most significantly you are ambitious. Knowledge of Cisco products and migration tools is a plus.