Product Management Architect

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  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1438680

What You'll Do

The Customer Experience Product Manager for Cisco Meraki is essential to our mission to aligning innovative technical solutions with customer needs to ensure a first-rate user experience. This role demands an individual with deep technical expertise, fluency in data-driven insights, and a passion for customer-centric product management to promote product adoption and impact customer happiness. Day to day, you will perform: 

  • Customer Adoption Journey: Craft compelling interactions with Cisco Meraki products that emphasize their practical benefits driving user adoption and enhancing customer allegiance
  • Data-Driven Analysis and Insights: Assess usage data to discern customer behavioral trends, adoption barriers, and challenges. Leverage insights to polish product strategies and address customer implementation issues. Understand and correlate metrics and Key Performance Indicators (KPIs), find opportunities to collaborate between Engineering (Product Development), Sales, Customer Success, and Renewals, ensuring alignment and driving collective success across these critical functions 
  • Innovative Technical Leadership with Startup spirit: Regularly improve the adoption systems and methodology by infusing the latest technological innovations and industry standards. Embody a growth mindset by being agile, taking calculated risks, and encouraging a culture of rapid iteration and continuous improvement to stay ahead in the fast-evolving Gen AI space
  • Ongoing Professional Development: Stay at the forefront of Cisco technology by acquiring and using Cisco certifications and other industry-recognized credentials
  • Strategic Cross-Functional Collaboration: Build strong partnerships with Customer Success, Partner Channels, Digital Journeys, Business Units, Renewals, and Sales departments to capture feedback and drive improvements in the adoption recommendation process

 

Who You'll Work With

 

You'll join a dynamic team focused on an ever-expanding portfolio of Meraki/Catalyst products. This team integrates services with products to ensure customers gain the utmost benefit. They work closely with various stakeholders, assist delivery teams, and take part in market trials to engage directly with customers.

 

Who You Are

You are a technically proficient professional dedicated to developing a deep understanding of customer needs and using that knowledge to influence Cisco’s networking product strategy and customer success initiatives. You have experience working with Meraki Dashboard and Meraki products:  MR access points, MS switching line, MX firewalls, and preferable experience with MT sensors and MV cameras. Having an understanding of the Catalyst Switch (9200,9300,9500) product line is desirable.  

Minimum Requirements

  • Bachelor’s degree (BA/BS) in Computer Science, Information Technology, Business Administration, or a similar field
  • Customer-facing product lifecycle management experience
  • CCNA, CCNP, or CCIE preferred
  • MBA or Master’s degree (MA/MS) preferred
  • Direct experience with Cisco's Enterprise Networking product suite (Meraki) preferred
  • Data analysis using Python, Snowflake and visualization on Power BI or Tableau is preferred

#WeAreCisco 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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