Product Activation Specialist (Remote)

  • Location:
    San Francisco, California, US
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Compensation Range
    125300 USD - 186800 USD
  • Job Type
    Professional
  • Technology Interest
    Software Development
  • Job Id
    1425103

At Cisco Meraki, we know that technology can connect, empower, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest-growing cloud-managed team in the world, our product and technology architecture is changing the landscape of enterprise networking and making cloud-managed IT a reality.  

 The Cisco Spaces product team, now part of Meraki, is looking for a Product Activation Specialist with extensive experience in customer influence, success, and product activation. The mission of this role is to enhance product awareness of Cisco Spaces and to guide customers with a clear path to drive value from the product.  

What You'll Do:  

  • You'll be the authority on the product, product demos, & product activations  
  • Work towards meeting quarterly OTT activation goals (number of customers activated, number of licenses/APs activated)  
  • Own the activation pipeline and drive various high-touch strategies (webinars, demos) & low touch campaigns (digital) to build awareness and interest  
  • Focus on daily and weekly direct customer activations via various low-touch sources, weekly booking lists, and engagement lists from different product tools.  
  • Set up and drive calls with customers across different geographies and industries to drive product awareness and encourage them to activate.  
  • Handle the Non-Responsive Customer List and use existing channels (PSS, Partner, GTM teams) to drive activation  
  • Ensure timely engagement with customers  
  • Schedule and run product demos and activation walkthroughs for internal and external partners.  
  • Stay abreast on deployment process, use cases, product improvements, and product roadmaps in order to have effective communication with customers, Account Managers, and Partners  

 Who You'll Work With:  

You'll have the opportunity to work with the Enterprise Networking Product Management team, which is the group that owns Cisco Spaces, the world’s most powerful location cloud platform. Our group has already digitized over nine billion square feet of enterprise airspace - and we are just getting started!  

As we move towards a more software-focused strategy, this is an excellent time to craft the future of the wireless business by taking to market an innovative SaaS solution such as Cisco Spaces.  

Cisco Spaces' growth is driven by continuous innovation and a team pushing boundaries to drive scale product activation and adoption. Read more about us at https://spaces.cisco.com  

 Who You Are:  

  • You’re highly skilled at interacting with customers in a remote/virtual environment.  
  • Strong collaboration skills across a variety of teams  
  • A keen ability of objection handling, discovery, and meeting customer expectations  
  • You deliver product demos in a confident and convincing manner  
  • The ability to excite customers, recommend use cases based on discovery, and propel them through their activation journey  

 Skills:  

  • Effective communication and persuasion skills  
  • Strong eye for business with critical thinking skills  
  • Excellent analytical, organizational, & troubleshooting skills  
  • Technical knowledge of wireless networks  

 

Experience and Education:  

  • 2-4 years of experience in direct customer success/interfacing/engagement role  
  • SaaS experience is highly preferred  
  • Strong communication skills  
  • Any Bachelor's degree or equivalent experience  
  • CCNA certification preferred  

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

 At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

 


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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