Principal Software Engineer, Endpoint - Cisco ThousandEyes

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  • Location:
    London, United Kingdom
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    Networking, Software Development
  • Job Id
    1445142

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios

What You’ll Do

This is a rare opportunity to work with one eye on the future, while staying closely rooted in delivering exciting new innovations today. You will partner with leaders across ThousandEyes to determine how best to map technology solutions to new market opportunities, and be a role model for the Engineering team in delivery and teamwork. Read on if you like the idea of rolling up your sleeves and shipping code as well as thinking through the more strategic side of product development.

What We’re Looking For

We are looking for a product-focused engineering leader to help accelerate our market-leading End User Monitoring business. We are shipping new features and scaling rapidly as we look to dominate this emerging segment. This is an opportunity for you to join a team and product and help lead it to greater things.

Here are some of the main things we are looking for:

  • Data-driven mindset. We have a deep and varied data set, and need to be able to present this to customers in a simple, helpful way. You’ll be able to understand the customer need and find ways of delivering on this with our current data set, while helping shape where this evolves to in future.

  • Strong technical vision. You can collaborate with and beyond the team to formulate a compelling vision for the product and technology. You have the communication skills to sell it internally and to customers, and to make sure it is represented in the team’s strategy and roadmap.

  • Expert in software development. This is a partly hands-on role, so you will be excited by the opportunity to build new things. You will have many examples of successfully delivering complex enterprise software projects. We use technologies such as C++, Java, Kotlin, Kubernetes, Kafka, ElasticSearch and AWS. You’ll be comfortable using some of these to research and prototype new approaches.

  • Natural collaborator. It takes a village to do anything worthwhile, and you’re happy working across Product Management, Sales Engineering and Engineering to help shape the future direction of the product line.

  • Effective mentor. You have a passion to up-level the team and those around you. You are open to learning as well…nobody is an expert at everything.

  • Deep knowledge of Internet technology. You’ll be happy talking TCP, IP, ICMP, UDP and HTTP, and be able to understand deeply how these play together with our technology. You’ll have a strong sense of how customers configure their networks, and of the challenges and opportunities this brings.

Minimum Qualifications

  • Highly experienced Software Engineer with excellent knowledge of computer science fundamentals

  • Demonstrated history of having delivered multiple large-scale Internet products

  • Strong record of collaborative behaviour, mentoring and cross-functional work

  • Strong knowledge of JVM languages such as Java or Kotlin, or C++

Preferred Qualifications

  • Bachelor’s degree in Computer Science or similar

  • Deep experience with developing and maintaining large-scale distributed production systems

  • Familiar with Docker, Kubernetes and cloud technologies such as AWS 

  • Experience with processing large data sets on Elasticsearch or similar data stores

  • Experience with event-driven architectures (CQRS, Kafka Streams etc)

  • Understanding of networking fundamentals


Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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