Principal Customer Solutions Engineer

  • Location:
    Herndon, Virginia, US
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1378609

Duo + Cisco = Disco 

With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud. 

 

Our mission is simple: democratize security by making it easy and effective for everyone. We’re transforming security from the ground up by solving the world’s most pressing geopolitical challenge — safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges. 

 

We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams. 

 

We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We’re kinder than necessary. 

 

Together we build for the future by designing simple solutions for complex problems. And that’s why we’re the most loved and trusted name in security.


What you'll do...

As a Federal Principal Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo's strategic Federal customers, specifically by leading technical onboarding engagements. You will provide architectural guidance and best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO). You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support.


Your other responsibilities will include:

        Effectively managing customer expectations - develop, foster and maintain trusted advisor relationship to establish and maintain technical credibility

        Develop playbooks to drive scalability through repeatable implementations, using your attention to detail and focus on process efficiency
        Build technical proficiency across Duo products and supported technical integrations. Present product demos and share knowledge with others through the creation of technical notes and/or end user training materials
        Conduct virtual and occasional onsite project meetings, trainings, and knowledge transfer sessions
        Develop, foster, and maintain effective working relationships across internal Duo Security teams. Collaborate with Engineering and Product Management, advocate customer feature requests and help influence our product roadmap
        Consistency grow your knowledge of the competitive landscape and industry news. Confidently position Duo and handle objections related to competitive solutions

Skills you have...

        5+years experience in a customer facing role as an implementation consultant or technical project manager delivering SaaS-based solutions to Federal or Public Sector agencies

        Demonstrated knowledge of federal agency security/compliance requirements, like: FedRAMP, FISMA, FIPS, NIST Special Publications, DFARS, CJIS, etc.

        Bachelor's degree in Computer Science or other technical
degree preferred

        Ability to motivate and lead customers from project planning through successful implementation by leveraging strong technical relationships

        Ability to manage and prioritize multiple customers and project requirements during different stages of the implementation lifecycle

        Excellent written and oral business communication, and project/time management skills

        Comfortable working in large complex Enterprise environments, and ability to assess/diagnose complex network and authentication workflow issues

Technical Skills:

        Deep understanding of security technologies including two-factor authentication, identity and access management, PKI, Windows and/or Unix system administration, and virtualization technologies
technologies
        Administrator-level experience with Microsoft technologies, including Windows Server, Azure, Office 365, Exchange/OWA, AD FS/claims rules
        Hands-on experience administering Active Directory and/or LDAP, configuring domains and trusts, pushing GPO's
        Strong knowledge of RADIUS authentication
        Hands-on experience configuring and troubleshooting SAMUSSO authentication
        Skilled with VPN configuration, load balancing concepts and technologies (F5, NetScaler, A10, Kemp)
        Knowledge of Enterprise Asset Management (EAM) and Mobile Device Management (MOM) systems

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.


And if this role is exciting to you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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