Principal Architect

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  • Location:
    Melbourne, Australia
  • Alternate Location
    Sydney
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1445149

What You'll Do 

  • Strategic Leadership: The individual is expected to lead the strategic direction of the Cisco's & CX Service Provider solutions, ensuring that the solutions are aligned with both the cisco's goals and customer needs. 
  • Solution Design and Integration: The role involves designing and integrating CX solutions that address the end-to-end needs of the service provider initiatives, possibly requiring a mix of hardware, software, and services.  Deep knowledge of the SP related HW/SW technology ( preferred deep Cisco solution knowledge) including the AI and cloud related technologies. In combination with this deep understanding of the SP business trends ( includes managed services) Deep understanding of service delivery including Managed Services and software lifecycle practices. Deep Knowledge in SP IP Transport technologies  Deep Knowledge in SP Automation technologies and solutions 
  • Cross-Functional Work: The leader must work across different functions within CX and Cisco, leveraging multiple technologies and bringing together diverse teams to create innovative solutions. 
  • Advisory Role: As an advisor, the leader proactively identifies and solves complex architectural challenges faced by service provider customers, requiring a deep understanding of various SP architectures, frameworks, and SP industry solutions. 
  • Technical Expertise: Translating complex requirements into functional architectures suggests a high level of technical expertise in creating secure, reliable, and serviceable solutions. 
  • Engineering Excellence: The individual is responsible for ensuring that the CX's engineering practices meet high standards in quality and efficiency and that the solutions are repeatable and scalable. 
  • Communication and Relationship Building: Being a trusted advisor requires excellent communication skills and the ability to build lasting relationships, both within the company and with customers and partners. 
  • Industry Presence: The role calls for a visible presence in the industry, which could be demonstrated through patents, contributions to industry standards, blogs, whitepapers, speaking at industry events, etc. 
  • Mentorship and Learning: The leader is expected to be a role model who actively mentors and supports the professional development of others while also participating in knowledge sharing within their role communities. 
  • Problem-Solving and Decision-Making: The ability to drive problem-solving, resolve open issues, engage senior leadership to drive progress, communicate recommendations effectively, and align stakeholders is crucial for this role. 
  • Automation & Orchestration : Provide technology leadership on SP network services automation & Orchestration solutions and drive the technical architecture/design alignment with CX automation/orchestration offers  
  • Innovation : Incubate/innovate on new capabilities and core assets/Intellectual Property working with CX Product Management and Delivery teams 
  • Competitive Leadership : Maintains a detailed understanding of the competitive landscape including new players, acquisition activities, new product and services launches, etc; ensures this knowledge is packaged for consumption by delivery leadership and any recommended portfolio adjustments are clearly outlined 
  • Observability and QOE – Provides Technical leadership around SP observability platforms and associated innovations.  


Who You'll Work With 

Working in close collaboration with the in-region Cisco Customer Experience (CX) team, these technical specialists form a formidable force dedicated to assisting customers with the adept deployment and management of their Service Provider (SP) Solutions. Their steadfast commitment to excellence is not only apparent in the technical support they provide but also in their relentless pursuit to ensure that every interaction culminates in the highest quality of customer experience achievable. 


Who You Are 

  • BE/B.Tech/ME/M.Tech/MS/PhD in Computer Science/Computer Engineering/Software Systems with 15+ years of relevant Service Provider experience 
  • A deep technologist with deep expertise in SP technologies  
  • In-depth hands-on experience in few selected SP technologies – Transport, Core, Mobility. Etc 
  • Strong credentials and ability of being a technology enthusiast in public and industry forums on technology vision, industry trends and roadmap etc. 
  • Strong customer consulting abilities on pre-sales and delivery for sophisticated customer solutions in the service orchestration space 
  • Experience in driving large/sophisticated solutions delivery with deep practitioner knowledge on Agile & CI/CD methodologies 
  • Experience in automation of Device/Service Provisioning, Cross Domain Orchestration, Closed Loop Automation and Telemetry is a big plus 
  • Contribution to Open Source projects & Pattens 
  • Ability to conduct Well Architect Reviews of SP Networks – Focus on Resiliency, Sustainability, and Efficiency

Why Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.  

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! 

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!  


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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