Premium Services Sales Specialist

  • Location:
    Melbourne, Australia
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
    Cloud and Data Center, Networking, Security
  • Job Id

What You’ll Do

In the Services Specialist Premium role and as a key member of the account team, you will drive customer experience transformation & intimacy and lead the services strategy within our accounts. You will be crucial in growing Premium Services offerings and penetration within our customers and in enhancing our New, Recurring Annual Services ACV, a very important financial metric for Cisco.

You will provide leadership in the customer account with respect to Cisco Services and drive the execution of customer/partner-facing activities to a conclusion in a quality, timely, and appropriate manner. It will be important for you to develop a deep knowledge of the customer and their needs to ensure you can provide a first-class solution. You will be the expert on Cisco strategic services and advise the sales team and/or partner on the best services solution to achieve customer outcomes and value realization throughout the customer lifecycle.

Who You’ll Work With

Success is directly associated with creating strong and meaningful customer relationships and the attainment of sales targets from net-new services growth in your assigned accounts. You will collaborate with the extended account team: Account Manager, Sales Engineering, Solutions Architects, Software and Service Renewal Managers, Services Specialist Core, Delivery, Legal, Finance, and our Partner ecosystem to develop services strategies and drive new opportunities to closure.

Who You Are

You are a strategic thinker whose primary goal is to deliver outstanding business outcomes to your customers. You hold yourself accountable for driving new and incremental business within your customer base. You have a collaborative approach and understand the value of the collective team with the ability to pull in essential team members and execute to closure. You are a sales professional with proven success in the technology services industry with a strong aim to get results and very motivated to exceed sales goals. You will use your natural curiosity and empathy to establish relationships and provide the best solutions to our customers.

Basic requirements include:

  • BA/BS degree in technology-related fields or marketing/management, 5+ years of services sales experience in IT or related industry, 3+ years of experience selling through channel partners
  • Knowledge of Cisco’s or a competitor’s Professional / Advanced Services portfolio, Expertise in Outside-In / Consultative selling
  • Uncovers and understands customer strategies and objectives; identifies and handles multiple buyer personas (c-level, technical, economic, etc.). Ability to tailor messages to an appropriate audience.
  • Understanding of Key Drivers and Strategic Imperatives of relevant Industry
  • Solution selling skills aligned to each customer’s unique business problems and strategic objectives
  • Ability to develop trusted relationships based on a deep understanding of the customer's perspective
  • Collaborate and drive cross-functional team within Cisco through influence to desired outcomes
  • Some travel may be required

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.