Premium Services & SW Account Manager

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  • Location:
    RTP, North Carolina, US
  • Alternate Location
    Raleigh; Remote
  • Area of Interest
    Sales - Product
  • Compensation Range
    232600 USD - 292800 USD
  • Job Type
    Professional
  • Technology Interest
    Portfolio
  • Job Id
    1441194
New

The application window is expected to close on 4/29/2025 

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.  

Meet the Team

The role is within the US Commercial, Software & Strategic Sales Organization. Our Vision is to drive customer business outcomes and improve our relevance in core markets. We achieve lifecycle selling by integrating our services, software and adaptable commercial models, to provide outstanding customer results. We have 3 pillars of focus: think Big, Play to Win and Drive Durable Growth!

Our Team – Commercial East Services Sales – is covering US Commercial Select customers. We are looking for an Account Executive services & SW sales to cover our Commercial East Area. . Our Team is passionate about positioning whole broad portfolio of Cisco Services – Support, Consulting, Packaged and Learning Services across our cluster. Services Sales is a highly respected team of services professionals working closely with Cisco customers and Partners, driving the development of new business models, solutions & ways of working. Team is cooperating with various Cisco organizations in driving services sales opportunities.

Your Impact

You have in-depth knowledge of selling processes. (i.e., strategic account planning, extended resource engagement, sales cycle, etc). You are a strategic thinker whose primary goal is to deliver outstanding business outcomes to your customers.

You will also be responsible for weekly, monthly and quarterly forecast accuracy, pipeline development and customer satisfaction. You are able to demonstrate skills of negotiation with peers, partners and customers using a Win/Win philosophy.

You hold yourself accountable for driving new and incremental business within your customer base. You have a collaborative mentality and understand the value of the collective team with the ability to pull in crucial team members and complete to closure.

A self-starting sales professional with shown success in the technology services industry with a strong aim to get results and very motivated to exceed sales goals. You will use your natural curiosity and empathy to establish relationships and provide the best solutions to our customers.

Minimum Qualifications

  • BA degree
  • 4+ years of experience in the tech sales space
  • 4+ years of experience in services sales experience in IT and Telco or related industry and experience selling directly or through channel partners
  • Ability to develop positive relationships based on deep understanding of the customer's perspective
  • Collaborate and drive cross functional team within Cisco through influence to desired outcomes
  • Strong Arabic and English language skills and ability to work with different cultures and nationalities often working virtually
  • Persistence & resourcefulness – being able to challenge & not take ‘no’ as an answer
  • Travel will be required

Preferred Qualifications

  • Knowledge of Cisco’s or a competitor’s Professional / Premium & Advanced Services portfolio
  • Knowledge of Cisco Buying Programs
  • Expertise in Outside-In / Consultative selling
  • Understanding of Key Drivers and Strategic Imperatives of relevant Industry
  • Excellent communication skills (facilitating meetings and briefing senior management)
  • Strong leadership skills and pro-active approach
  • Have a good understanding of the Commercial market, trends and business dynamics
  •  Uncovers and understands customer strategies and objectives; identifies and leads multiple buyer personas (c-level, technical, economic, etc.). Ability to tailor messages to an appropriate audience.
  • Solution selling skills aligned to each customer’s unique business problems and strategic objectives

#WeAreCisco 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.  

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!  

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! 


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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