Portfolio Activation Specialist – Early in Career, Lisbon

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  • Location:
    Oeiras, Portugal
  • Area of Interest
    Project or Program Management
  • Job Type
    Early in Career
  • Technology Interest
    *None
  • Job Id
    1443299
New

Start date: September 2025

Location: Lisbon, Portugal (We follow a hybrid work approach with some office presence required - 2-3 days per week on average.)

Applications are accepted until further notice. 

Imagine having an opportunity to develop not just in one specific area, but being granted access to an entire portfolio of roles, skills and expertise relevant to you as a new engineer. And imagine learning. Not just anywhere, but learning at the world’s leading technology company with over 30 years of experience in the industry. In a world where you can design, implement, troubleshoot, operate, automate and become a multi-skilled certified engineer, all in one place. That is the opportunity that Cisco has for you.


Meet the Team

The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding guide who engages with customers to accelerate their consumption of their Cisco Enterprise Agreement, redefining their business and driving business outcomes. The role is part of the Customer Experience (CX) organization, one of Cisco’s fastest growing teams.

 

The PAS will build close relationships with customers and other internal teams such as Sales, architects, engineers as well as fellow CX colleagues Customer Success teams. Your primary goal will be to advocate value of our Enterprise Agreement and assist our customers through the needed milestones to achieve the value of the products they have booked purchased.

 

If you’re hardworking for customer success, collaboration, and end-to-end service & support excellence, we have a place for you!


Your Impact 

In this role you’ll be a primary point of contact for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement. Supervise the progress of results, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.

 

  • Deliver internal and external kick-off meetings
  • Support large customers with EA Onboarding
  • Maintain deployment delivery schedule and lead customer expectations
  • Raise critical issues and involve account teams and leadership if customer expectations are misaligned
  • Update tracking tools daily and provide progress reports for operational and program teams
  • Ensure all critical project documentation is filed on relevant project folder in Central repository
  • Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
  • Collaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growth
  • Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

Minimum Qualifications:

  • Degree preferably in a related field, with technical background. Equivalent experience accepted in lieu of degree
  • You consider yourself highly customer-focused with a strong interest in Customer Success and/or Project Management.
  • Can work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.
  • You are skilled at converting goals into impactful plans to meet objectives
  • You have a consultative approach towards customers and like to think strategically
  • Excellent communication and presentation skills, with the ability to expertly connect with diverse audiences to produce clarity and impact both in remote/virtual and face-to-face environments
  • You are a phenomenal team player, flexible and feel comfortable with working independently
  • Knowledge of Power Point, Excel and reporting skills
  • Proficient English in speaking and writing
  • You are eligible to work in Portugal without any visa/work permit sponsorship 

Preferred Qualifications:

  • High level understanding of Cisco Enterprise Agreements, Products, Services and Solutions
  • Have a clear understanding of high-level business landscape including key strategic priorities, processes and driven marketplace
  • Proactively understands customer needs and aligns resources to those needs as applicable, while managing their expectations accordingly



Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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