Partner Success Specialist - (12+ yrs of exp into any of the technologies such as Security, Collaboration, Data Centre, Routing & Switching along with excellent exp into technical sales & consulting global stakeholders) )
Reporting to the Director of Partner Success Specialist, you will be the lifecycle delivery professional for partners, working with the Partner Success Executive (PSE), other regional partner sales and CX delivery and success teams to transform and scale Customer Success via partners. As part of an APJC team, the CX PSS will focus on CX offer acceleration and co-deliver with CX Specialized partners by helping partners embed Cisco offers into their delivery services.
Specialist on partner channel, professional, lifecycle, managed services and supporting CX delivery standard methodologies
Services delivery specialist collaborating w/ PSE, Channels Sales on integrating and extending Partner services with CX offers accelerating profitable growth together
Assess CX Partner delivery capabilities and quantify their CX lifecycle and technology delivery readiness and collaborate with Sales/CX/Partners to improve customer adoption, address product concerns
Actively supervise partners capabilities during delivery and drive get well plans if partner not delivering per Cisco standards w/PSE
Enable and mentor CX Partners to co-deliver CX services and adoption programs
Architecture specialist delivering Accelerators and ATX (Ask-the-Expert) to customers with CX Partners to scale lifecycle adoption practices
Telemetry specialist connecting API’s, portals and collectors digitally exchanging insights and lifecycle data
Joins in 1:1 and 1:many CX Partner engagements, local events. Contributes to the partner community digital worlds.
Responsible for evangelizing the end-to-end CX offer strategy and roadmap with CX Partner sales, services and success teams
Collaboration and Partnership
You will need to collaborate across organizations, working closely with APJC Partner Sales and Customer Experience Experts to align and execute on the strategy, methodology, partner engagement model.
Who You Are
Possess deep expertise on partners’ delivery business and Cisco services, architecture, and telemetry to support partners as they execute with their customers.
Problem solver with a strong technology background, and experience working with partners
Phenomenal teammate – experience working in agile environment, comfortable in a constantly evolving, multifaceted environment.
High energy, "roll-up your sleeves" demeanour and dedication to success are imperative.
Knowledge and Skills
Proven understanding of partner landscape, consulting, outsourcing and/or delivery
Sales/solution partner development/delivery role background Expertise in lifecycle delivery with partners
Comfortable working and lead in a multi-functional diverse matrix organization of specialists
Ability to consult and influence internal and external teams
Proven understanding across a broad variety of technology solutions such as Cloud, Security, IoT, Mobility, Enterprise Networking, Data Centre, Software etc.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
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Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
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