Partner Success Specialist - (12+ yrs of exp into any of the technologies such as Security, Collaboration, Data Centre, Routing & Switching along with excellent exp into technical sales & consulting global stakeholders) )

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do :

Reporting to the Director of Partner Success Specialist, you will be the lifecycle delivery professional for partners, working with the Partner Success Executive (PSE), other regional partner sales and CX delivery and success teams to transform and scale Customer Success via partners. As part of an APJC team, the CX PSS will focus on CX offer acceleration and co-deliver with CX Specialized partners by helping partners embed Cisco offers into their delivery services.

  • Specialist on partner channel, professional, lifecycle, managed services and supporting CX delivery standard methodologies
  • Services delivery specialist collaborating w/ PSE, Channels Sales on integrating and extending Partner services with CX offers accelerating profitable growth together
  • Assess CX Partner delivery capabilities and quantify their CX lifecycle and technology delivery readiness and collaborate with Sales/CX/Partners to improve customer adoption, address product concerns
  • Actively supervise partners capabilities during delivery and drive get well plans if partner not delivering per Cisco standards w/PSE
  • Enable and mentor CX Partners to co-deliver CX services and adoption programs
  • Architecture specialist delivering Accelerators and ATX (Ask-the-Expert) to customers with CX Partners to scale lifecycle adoption practices
  • Telemetry specialist connecting API’s, portals and collectors digitally exchanging insights and lifecycle data
  • Joins in 1:1 and 1:many CX Partner engagements, local events. Contributes to the partner community digital worlds.
  • Responsible for evangelizing the end-to-end CX offer strategy and roadmap with CX Partner sales, services and success teams

Collaboration and Partnership

You will need to collaborate across organizations, working closely with APJC Partner Sales and Customer Experience Experts to align and execute on the strategy, methodology, partner engagement model.

Who You Are

  • Possess deep expertise on partners’ delivery business and Cisco services, architecture, and telemetry to support partners as they execute with their customers.
  • Problem solver with a strong technology background, and experience working with partners
  • Phenomenal teammate – experience working in agile environment, comfortable in a constantly evolving, multifaceted environment.
  • High energy, "roll-up your sleeves" demeanour and dedication to success are imperative.

Knowledge and Skills

  • Proven understanding of partner landscape, consulting, outsourcing and/or delivery
  • Sales/solution partner development/delivery role background Expertise in lifecycle delivery with partners
  • Comfortable working and lead in a multi-functional diverse matrix organization of specialists
  • Ability to consult and influence internal and external teams
  • Proven understanding across a broad variety of technology solutions such as Cloud, Security, IoT, Mobility, Enterprise Networking, Data Centre, Software etc.

Why Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!