Partner Success Manager

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
  • Job Id


私たちのチームは、ファーストクラスのend to endのサポートをお客様とパートナーに提供する責任があります。クラウドコラボレーションプラットフォームのビジネスおよびテクノロジアーキテクチャソリューションを提供することで、お客様の最も重要なビジネスコミュニケーションの課題を解決します。

Partner Success Manager(PSM)は、弊社パートナー会社の既存の事業基盤を維持および拡大する責任を担い、弊社サービスの利用を促進するうえで重要な役割を果たします。PSMは、パートナーのアカウントベースを把握し、セールスチームおよびパートナーのセールスチームと協力して、契約が確実に更新され、解約リスクが早期に特定されるようにします。 

PSMが成功するためには、パートナーのセールスチーム(VP、取締役、セールスマネージャー、セールス担当)との関係を築く必要があります。PSMが担当する主な指標は、パートナーの更新率、解約率、および利用状況の増加です。 PSMは、パートナーの販売後のカスタマーサクセス活動が、高水準の顧客収益の維持/更新、パートナーの純収益の増加、および高水準の顧客満足をもたらすことを保証します。






The Business Entity
The Collaboration Technology Group transforms the connections between people and the information they need to share which is critical to better business. We improve collaboration with technology that empowers people to engage and innovate -- anywhere, on any device.

The Team
The Cisco Cloud Collaboration Customer Success team (CC-CS) is responsible for providing first class end to end support for customers and Partners. We solve our customers’ most important business communications challenges by effectively supporting Cisco’s Cloud Collaboration Platform business and technology architecture solutions.

Role & Responsibilities
The Cisco WebEx Partner Success Manager (PSM) is will play a key role in driving usage as well as responsible for maintaining and growing a Partner’s existing base of business.  The PSM will be responsible for knowing the Partner account base and working with the Cisco Sales Team and the Partner Sales Team to ensure that contracts are being renewed and that churn risk is identified early.  The PSM’s primary points of contact will be the Partner’s Sales team.  The PSM will need to build relationships with the Partner’s Sales team (VPs, Directors, Sales Managers, and Sales Reps) in order to be successful.  The PSM will also be responsible for providing adoption peering and best practices to the Partner.   The primary metrics that the PSM will be responsible for are the Partner’s renewal rates, churn percentages, and usage growth.  The PSM ensures that the Partner’s post-sale Customer Success practices drive a high level of customer revenue retention/renewal, Partner net new revenue growth, and high levels of customer satisfaction.

In this role, the PSM would responsible for:

  • Driving the renewal strategy and churn mitigation strategy for a Partner(s)
  • Building relationships (and ongoing point of contact) with the Cisco Sales Teams and the Partner(s) Sales Teams
  • Quarterly account reviews
  • Identify upsell opportunities, cross sell opportunities, compliance issues, and churn risk
  • Work with the Partner(s) to implement churn mitigation programs and programs to drive usage and adoption of the various CC-CS supported technologies
  • Design, pitch and deliver scalable adoption programs Partner(s) to use with end-customers
  • Minimal daily supervision required. Normally receives or requires little instruction on routine work and general instructions on new assignments or initiatives

Minimum Qualifications

  • 4-year college degree
  • 4 years’ experience in a customer facing position. Proven ability to deliver a high degree of partner satisfaction through the effective implementation of services, as well as successful in scoping additional service opportunities through effective base penetration and client growth
  • Excellent relationship building skills
  • Sales acumen
  • Proven track record of executing
  • Strategic thinking, planning and a focus on execution
  • Advanced excel and CRM experience
  • Ability to re-prioritize as dictated by rapidly changing conditions.
  • Basic project management skills
  • Basic understanding of software development lifecycle account management (in a multi-tenant SaaS environment preferred)
  • Core knowledge of all Cisco WebEx products and current features
  • Ability to work as a team member in a cross-functional matrix environment.
  • Excellent presentation and communication skills in Business English


About Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.