Partner Software and Services Manager

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  • Location:
    Singapore, Singapore
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1437703

Partner Software and Service Manager

APJC Region

Your Impact

This is a new role designed to help partners drive their EA penetration and acceleration. The primary focus of this role is to work closely with the Cisco CoE team and to be a consultant to the partner helping in terms of Propose, Develop and Close EAs across the region. They will also scale Cisco’s recurring revenue growth and profitability levers with partners and Cisco field alignment in APJC. You will have strong executive presence, the ability to work with cross functional teams, and preferably a services or software background. You will be responsible for the below:

Execution & Operational Rigor

  • Top Line Software and Services Bookings and Growth, Clean Qtr Close, Pipeline Reviews - Top Deals

Alignment

  • Field alignment, Responsibility Matrix (DLSE), PSO alignment, including arch. teams, SW Programs Teams alignment, Aligning to regional Partner Sales Specialists and Customer Success Managers on focus partner’s major deals

Partner Strategic Engagement

  • Develop Growth Plan for driving EAs (Buying Programs) and Premium Services that aligns with partner goals around Profitability, Software and Lifecycle Practice Build, and Enablement.

Opportunity & Demand Generation

  • Leveraging Data to identify new ALC to EA Opportunities, New EA Upsell Opportunities within the install base.
  • Leveraging data to help identify new opportunities for Lift and Shift from (SNTC) PSS to PLS-S, drive Attach, and IQRR.

Portfolio Acumen

  • Buying Models, Services Portfolio, CX Portfolio, and Lifecycle Practice Build
  • Driving Partner software and services practice build and demand generation
  • Being a subject manager expert on Customer Experience and Cisco’s buying models and subscriptions

Meet The Team

You will report to the APJC Sales Program Office which is part of the APJC Partner and Routes to Market Sales (APRS) Organization. You will also align to Theatre Partner leaders and to cross-functional Cisco teams, including segment field sales organizations, Customer Experience (CX) teams, and Partner architecture sales teams.

Who You Are

  • You have a strong services or software business development background (preferred, not required) with about 10-15 years in Partner / Customer facing roles.
  • You have a leadership mind-set with the ability to set direction and guide others.
  • You have the ability to organize, motivate, virtually lead, and influence, across the functional and business unit organizations of Cisco.
  • You exhibit constant, clear communication and facilitation of objectives, status, tactics and results to all stakeholders.
  • You have experience working in large, complex organizations.
  • You have proven success, record of high performance, and strong leadership skills.
  • You enjoy working in a fast-paced changing environment.
  • Management Degree (though not mandatory) would be preferred.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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