Partner Renewals Representative

  • Location:
    Seoul, Republic Of Korea
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
  • Job Id

The main responsibility of the Partner Renewals Representative is to drive the acceleration of service contract renewals and therefore Cisco’s annuity business strategy with distributors and partners. The Partner Renewals Representative will engage with key distributors, partners and internal stakeholders and act as trusted advisor and expert in region to maximize 2 tier service contract renewals.

What You'll Do

The role centers on accelerating the services renewals business through key distributors and partners. You will be accountable for owning and executing incremental renewals growth in services contracts within the Small Business Segment (SB) across an assigned country or Theatre. This will involve developing the distributors and partners understanding of renewals, guiding them to recruit resources, assigning DDI funds to drive renewals business and providing input to incentive programs. You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company to secure every renewal.

Who You'll Work With

You will work with distributor executives and across Cisco teams to define a strategy to accelerate renewals growth to on-time closure, as well as minimize renewals risk and financial attrition.

Who You Are

The core responsibilities are:

  • Development and acceleration of the distributor’s & partners' renewals business
  • Support of distributors & partners with day to day issues regarding renewals including escalations
  • Utilize data and insights to co-create the renewal strategy, opportunity identification, growth and management
  • Renewals sales activity and incentive planning with distributors
  • Forming and maintaining relationships both internally & externally and create a renewals account plan, conduct quarterly reviews and performance metrics


  • Min 7 years of sales of successful sales experience within a distribution or partner environment
  • Min 7 years of technology services background
  • Good industry expertise
  • Excellent executive level communication and presentation skills 
  • Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint)
Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.