Partner Renewal Manager

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id


CX is seeking a partner renewal manager focused on driving the renew rate of Cisco's recurring revenue within our partner community.
The successful PRM candidate will own the "intersection" of Cisco's Perform and Transform strategies, simultaneously delivering today's improvements while building sustainable renewals practices for a select group of partners.
Cisco's recurring revenue offers include both Services and Software, so the candidate will possess a familiarity with both families, a measurable track record of Services and Software sales, and a demonstrated proficiency of delivering partner transformation.
The role will also include working cross-functionally with Cisco Sales and Cisco Customer Experience, and across and within both the global and regional partner organizations.


Delivering in-year/in-quarter renew rate performance improvements, consistent with (and ideally exceeding) Cisco's targeted increase.

Delivering 1:1 partner engagement, identifying and delivering the individual partner value exchange for renewals profitability

Delivering 1: Many partner engagements, evangelizing and scaling best practice adoption to address the three primary "Gaps" that result in a non-renewal

Closing the "Data Gap", that prevents a partner or customer from seeing the renewal

Closing the "Enablement Gap", that prevents the partner from possessing the skills required to drive adoption, use, and activation

Closing the "Profitability Gap", which prevents a partner or customer from associating the renewal event with a defined business outcome or improved margin

Delivering partner and distributor awareness of automation assets and platforms, including Cisco Commerce IT APIs, Cisco Digital Lifecycle Advantage, Cisco CX Install Base Methodologies, Total Partner View, Cisco Ready


Management professional with direct experience with Cisco's ecosystem partners, including DVARs, Distributors, Systems Integrators, and Service Providers

6+ years Strategic and Sales management experience. Executive presence working with C-Suite

Ability to manage and orchestrate complex large-scale cross-functional (internal and external teams) projects/programs with a focus on results (specifically the renew rate of Cisco's recurring revenue offers).

Comfort and familiarity with Cisco IT, Cisco Partner Services (CPS), CX

Execution and operational experience including consultative selling process. Simply put, do you know your audience.

A proven ability to build the link between technology and business impact, with strong understanding of business processes and operations.

Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!