Partner Operations Manager

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  • Location:
    Kuala Lumpur, Malaysia
  • Area of Interest
    Administrative and Business Support
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1438989

Commerce Operations drives automation and transformation that removes roadblocks and creates frictionless commerce experiences for customers, while accelerating the delivery of transformative business outcomes with a digital-first, agile-centric approach. We are the operations engine for our partners, sellers, and customers. We provide quote-to-cash, goal-to-commission, partner business services, licensing operations, buying programs, and new offer introduction functions. We are the Cisco Commerce Engine - by the numbers! As the trusted advisor to our Clients, the Partner Operations Manager (Fluency in Mandarin and English are required for this role) will be responsible for providing operational expertise and accountability for execution around performance management, enablement, readiness, and advocacy in areas that would save time and effort for our Clients. They achieve the above by ensuring close collaboration with multi-functional Teams, including Commerce and Lifecycle Operations Global Delivery Team, to improve workflows and minimize points of friction, managing and facilitating Client expectations, problem-solving for Clients, and using their voice and data insights to drive experience and influence simplification and efficiency across specified services in Operations. What You Will Do * Build strong partnerships with Clients to understand their personas, business priorities, goals, and operational top-of-mind.

  • Experience Design: Develop Ops Plan for Clients that ties to Client goals with operational goals to drive improvement towards Client productivity, profitability, and experience.
  • Operational Advisory: Advocate and consult on operational resources; drive process/tool/support model changes that improve the Client experience while promoting Client self-sufficiency and readiness, and helping prioritize in alignment with Cisco priorities.
  • Problem Identification and Solution Adoption: Identify and log operational problems (process, policy, & capability) to drive simplification, automation, productivity, and experience; drive awareness and adoption of solutions and enhancements.
  • Communication Framework: Inform, educate, and engage Clients on operations processes and changes across commerce and transformation. * Metrics that Matter: Measure performance through key outcome metrics, review progress through quarterly operational reviews, and utilize data analytics to identify trends, problems, and improvement areas. Create and maintain interactive dashboards and visualizations using tools such as Power BI, Tableau, or Excel to present operational insights, enabling data-driven decisions and performance improvements. Who You Are * Minimum 5 years of experience in a Sales Operations, Business Operations, or Strategy role.
  • Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations.
  • Deep operational knowledge (processes, policies, capabilities, Cisco organization, and x-functional teams' alignment).
  • Ability to listen and translate customers' priorities into actions.
  • Ability to articulate client sentiments and feedback into actionable insights & problem descriptions.
  • Ability to engage at the executive level for regular operational reviews.
  • Ability to analyze trends and leverage analytics for problem identification and field problem articulation, using tools like Power BI, Tableau, or Excel for data visualization.
  • Experience with dashboard preparation and creating data-driven visualizations to influence decision-making and communicate progress.
  • Good communication, presentation, and relationship skills.
  • Accountability for Client/Stakeholder experience and operational performance.
  • Ability to manage escalations, including at the executive level.
  • Good understanding of Partner/Disti/Customer structure, systems, requirements, and challenges.
  • Ability to advise on complex deal operational design, deal ops planning, and assurance.
  • Fluency in English are required for this role ; Japanese language is a plus

Why You’ll Love Cisco

WE ARE CISCO

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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