Partner Operations Manager

Apply
  • Location:
    San Jose, Costa Rica
  • Alternate Location
    Research Triangle Park (RTP)
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1435501

Application window is expected to close March 20th, 2025 (3/20/2025).  However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received

Partner Operations Manager

Meet the Team

The Partner Operations team within Commerce Operations is at the heart of Cisco’s dedication to delivering a seamless and efficient experience for our partners and distributors. We drive operational excellence by simplifying processes, resolving challenges, and enabling our partners to maximize their success.

Your Impact

As a Partner Operations Manager (POM), you will work alongside cross-functional teams to ensure partners receive the support, insights, and solutions they need to navigate Cisco’s operational landscape with ease. Our mission is to enhance partner productivity, reduce friction, and drive continuous improvement in every interaction.

If you're passionate about problem-solving, process optimization, and delivering an exceptional partner experience, we’d love to have you on our team!

  • Client Centricity- Build strong partnerships with Clients to understand their personas, business priorities, goals and operational top of mind .
  • Experience Design– Develop Ops Plan for Clients which tie to Client goals with operational goals to drive improvement towards Client productivity, profitability andexperience.
  • Problem Identification and Solution adoption-Identify and log operational problems (process, policy & capability) to drive simplification, automation, productivity and experience; drive awareness and adoption of solutions andenhancements. Responsible for managing escalations and performing root cause analysis across all Q2C cycles and being accountable for driving resolution on behalf of sales and partners.
  • Communication Framework- Inform, educate and engage Clients on operations processes and changes across commerce and transformation.
  • Metrics that Matter- Measure performance through key outcome metrics and review progress through quarterly operational reviews

Minimum Qualifications:

  • 3-5 years of experience in Partner Business Services. Demonstrating successful management of partner accounts or projects annually.
  • Must have Microsoft Office experience- especially Excel, Pivots Data mining.
  • Knowledge in any of the following programming tools: CCW - Cisco Commerce Workspace; PSS - Partner Self Service; CPR - Central Profile Repository User Look Up; Connect Dots; PXP - Partner Experience Platform
  • Ability to analyze trends and leverage analytics for problem identification and field problem articulation

Preferred Qualifications

  • Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations
  • Strong communication and relationship skills
  • Accountability for client/collaborator experience and operational performance
  • Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams alignment)

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply