Partner Operations Manager

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  • Location:
    Kuala Lumpur, Malaysia
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1419443

Commerce & Lifecycle Operations

We are the operations engine for Cisco’s partners, sellers, renewal managers and customers across Cisco’s hardware, software and service offers.

We take a digital-first, agile-centric approach to drive simplification, automation and transformation. Our mission is to create a streamlined commerce experience and accelerate the company’s transformation towards recurring revenue.

Partner Operations Manager builds strong partnerships with Cisco’s key partners and distributors and uses their voice and data insights to drive experience through simplification, operational readiness and efficiency across commerce and transformation.

What You'll Do

  • Build strong partnership with clients to understand their business priorities, goals and operational top of mind
  • Operations Planning and Execution - tie partner goals with operational goals to drive improvement towards partner productivity, profitability and experience
  • Measure performance through key outcome metrics and review progress through quarterly operational reviews
  • Drive and influence simplification and improvement of tools, processes, capabilities and methods through connected data and insights and by acting as ‘voice of the partner’
  • Advocate and consult on operational resources, capabilities, tools and processes available to promote partner self-sufficiency
  • Inform, educate and engage partners on operations processes and changes across commerce and transformation

Skills:

  • Active listeners who are able to clearly identify and articulate root cause problem statement
  • Willing to take action to drive satisfactory closures on all open issues.
  • Ability to understand the breadth and big picture but can also dig into details when needed
  • Ability to challenge status quo and work towards radical simplification
  • Insatiable curiosity to understand how systems work, data is organised, can connect the dots of various processes and systems
  • Analytical skills, for the collection and analysis of data as leading or lagging indicators or to pin-point specific problem areas.
  • Outstanding communication skills for better communication and the creation of a collaborative work environment.
  • Excellent program management skills to translate business objectives into actionable plans.

Competencies

  • Relationship management - ability to create impacting and trusting business partnerships with peers, customers, and partners to accelerate initiative impacts
  • Business acumen – strong understanding of business concepts and ability to apply knowledge to guide decisions and measure outcomes (connect the dots)
  • Strategic problem solving – understand root cause of a problem, able to produce solutions and analyse them quickly to figure out the best course of action.
  • Excellent communication skills both written and interpersonal (executive presence)
  • Comfortable in fast-paced and dynamic environment and adaptable
  • Active listener, quick learner, Expectation Management

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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