Partner Operations Intern

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  • Location:
    Oeiras, Portugal
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Intern
  • Technology Interest
    *None
  • Job Id
    1432661

Location: Lisbon, Portugal

Start date: February 2025

Duration: 1 year internship (following Cisco's hybrid work approach)

Applications are accepted until further notice.

You are a dynamic and motivated penultimate student who would like to join our team Commerce Operations EMEA as a Partner Operations Intern. This unique role combines responsibilities in data analysis and operations, making it an excellent opportunity for someone who is eager to learn and grow in a tech-driven environment.

As a Partner Operations Intern, you will play a key role in identifying and logging operational problems (process, policy, and capability) to drive simplification, automation, productivity and experience.

You will collect and analyze use cases from partners to foster continuous improvement and innovation. You will collaborate closely with cross- functional teams to improve workflows & minimize points of friction, problem solve for our partners.

You will have the ability to feed Artificial Intelligence (AI) models’ interactive knowledge base to optimize and enhance internal workflows and engagement models in a digital context.

Have a solid focus on clients, professional demeanor, and high intellectual curiosity with the ability to learn new concepts/frameworks and technology rapidly as changes arise.

Perform ad-hoc data analysis to answer specific business questions and audit data quality.


💻 WHO YOU’LL WORK WITH

You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global. With thorough understanding and knowledge of your audience, you will serve as a trusted advisor to our clients.

🔎 WHO YOU ARE

You enjoy working in a fast-paced changing environment. You have a passion for Customer experience and deliver on the best solutions for our clients. You are passionate about problem resolution.

 

🎓 WHAT YOU’LL BRING

  • Currently in penultimate year of studies pursuing a Bachelor’s or Master’s degree (being a student for the duration of the internship is a must)
  • Fluent in English. Additional fluency in either Italian, French, or German (written and spoken) is a plus
  • “Can do” attitude and team player in global environment
  • Strong communication, interpersonal and listening skills
  • Data Analytics
  • Problem-solving skill
  • Ability to work independently and collaborate with global teams
  • Keen to learn
  • Customer focused
  • Comfortable in fast-paced and dynamic environments
  • Proactive, taking Ownership to drive execution / solve challenges
  • Ability to prioritise and multitask

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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