Partner Activation Managers are the key technical individuals for provisioning new Service Provider customers onto the Webex Calling, Webex for BroadWorks and BroadCloud SaaS network. The Partner Activation Manager works across internal and external project, operations and engineering teams to specify, build and test Service Provider accounts. This work is executed timely as it directly impacts the Service Providers time-to-market and ability to generate revenue for Cisco.
Duties and responsibilities
Technical Onboarding Activities - Using internal tools, build and configure new Service Provider (SP) customer instances. Work with other teams and partners to customize and complete the SP account configurations. Perform QA testing and address any issues found.
Customer Interaction – Work closely with Cisco's customers during the account onboarding and when account updates are required. Communicate in a professional manner at all times. Respond quickly to all communications from customer and internal teams, and follow up on all open action items.
Product Leadership – Act as a resource to the customer and internal teams during account onboarding. Guide customers through decisions regarding service design, and deployment methods to end customers. Provide solution design input into future releases of the customer UC network. The Partner Activation Manager may also be call upon to assist in training customers, partners and subcontractor teams in Webex Calling or BroadCloud and its features, functions, interfaces and best practices.
Project Coordination – Tasks will include coordination with Customer, BroadSoft teams and 3rd parties (e.g. PSTN carriers, fulfillment vendors, etc.). Manage schedules in coordination with the overall account onboarding Project Manager. Insure that all implementation, integration, audit (QA), and customisation components/activities are completed correctly.
Experience - Minimum two years current continuous experience in IP, VoIP, Telephony, systems integration, Data networking. BroadWorks experience preferred. SIP experience a plus.
Specialised Knowledge – VoIP (IP Centrex, SIP Trunking, etc.), SIP, Telephony, LAN and WAN networking, VoIP CPE
Skills - Excellent verbal and written communication skills. Excellent organisation skills. Project Management skills. Leadership skills.
Abilities - Self-motivated, self-starter. Excels in working independently, prioritising tasks, and identifying necessary resources for success.
Education - Bachelors Degree in or any equivalent combination of education, training, and experience Specialised knowledge
Language: A second language is desirable but not a requirement.
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