Partner Activation Manager

  • Location:
    Sydney, Australia
  • Area of Interest
    Business Development
  • Job Type
  • Technology Interest
    Collaboration, Video
  • Job Id

Partner Activation Managers are the key technical individuals for provisioning new Service Provider customers onto the Webex Calling, Webex for BroadWorks and BroadCloud SaaS network. The Partner Activation Manager works across internal and external project, operations and engineering teams to specify, build and test Service Provider accounts. This work is executed timely as it directly impacts the Service Providers time-to-market and ability to generate revenue for Cisco.


Duties and responsibilities

Technical Onboarding Activities - Using internal tools, build and configure new Service Provider (SP) customer instances. Work with other teams and partners to customize and complete the SP account configurations. Perform QA testing and address any issues found.

Customer Interaction – Work closely with Cisco's customers during the account onboarding and when account updates are required. Communicate in a professional manner at all times. Respond quickly to all communications from customer and internal teams, and follow up on all open action items.

Product Leadership – Act as a resource to the customer and internal teams during account onboarding. Guide customers through decisions regarding service design, and deployment methods to end customers. Provide solution design input into future releases of the customer UC network. The Partner Activation Manager may also be call upon to assist in training customers, partners and subcontractor teams in Webex Calling or BroadCloud and its features, functions, interfaces and best practices.

Project Coordination – Tasks will include coordination with Customer, BroadSoft teams and 3rd parties (e.g. PSTN carriers, fulfillment vendors, etc.). Manage schedules in coordination with the overall account onboarding Project Manager. Insure that all implementation, integration, audit (QA), and customisation components/activities are completed correctly.



  • Experience - Minimum two years current continuous experience in IP, VoIP, Telephony, systems integration, Data networking. BroadWorks experience preferred. SIP experience a plus.
  • Specialised Knowledge – VoIP (IP Centrex, SIP Trunking, etc.), SIP, Telephony, LAN and WAN networking, VoIP CPE
  • Skills - Excellent verbal and written communication skills. Excellent organisation skills. Project Management skills. Leadership skills.
  • Abilities - Self-motivated, self-starter. Excels in working independently, prioritising tasks, and identifying necessary resources for success.
  • Education - Bachelors Degree in or any equivalent combination of education, training, and experience Specialised knowledge
  • Language: A second language is desirable but not a requirement.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!