Partner Account Manager - Central America & Caribbean Distribution

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  • Location:
    San Jose, Costa Rica
  • Area of Interest
    Sales - Product
  • Job Type
    Professional
  • Technology Interest
    Portfolio
  • Job Id
    1444182
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Meet the Team

The MCR (Multi-country Region) PAM is an orchestrator of the Cisco relationship with a set of our Distributor and top indirect partners in Latin America’s Central America and Caribbean's Region

Responsible for defining and completing targeted growth strategies and comprehensive sales and business development plans related to the assigned set of partners. 

Your Impact: 

  • Successfully drive the day- to-day of the partner business, including generating demand, funnel reviews, opportunity follow up, internal alignment, credit capacity, program participation, rebate payments, etc.
  • Develop with the assigned Partners a joint partner plan, pulling in all cross-functional resources, developing a strategy that supports the set growth targets. Coordinate with peer leaders and functions from across Cisco to ensure that the full execution of Strategic Partners plans is aligned with the overall MCR and APO regional strategy. Implement a cadence of reviews to ensure plan progress.
  • Drive regional and local engagement of Cisco’s Team – Field Sales, Field Channels, Service Creation, Marketing, Global and Americas Partner Organizations, Global Service Provider, etc,
  • Drive adoption of Managed Services offerings and programs
  • Drive growth of sales growing the assigned Partners’ overall investment in Cisco, including increasing training opportunities and participation in all relevant partner programs and events.

Minimum Qualifications:

  1. Strategic Business Planning: knowledge of Cisco and the industry; 
  • Minimum 5 years of experience in IT industry, and 4 years of experience in Partner/Channel Sales role, running high level partner relationships on a regional level.
  1. Project Management & Organization Skills 
  2. Communication: ability to communicate successfully at all levels
  3. Adaptability, Flexibility
  4. Business and Financial Competence

Preferred Qualifications 

  • Engineering or Business Administration undergraduate 
  • Languages: English and Spanish (Native or Full professional proficiency ).

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. 

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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