Location:Mumbai, Maharashtra, India
Area of InterestProfessional Services
Technology InterestCloud and Data Center, Networking, Security, Service Provider
•Broad technical knowledge of the R&S, Data center and its components: Applications, Storage, Network, Server and projects surrounding their planning, design, implementation, operation, and optimization.
•Architectural knowledge of Three Tiered application environments
•Networking: OSI Layer 2 and switching knowledge (Spanning tree, vPC, EtherChannel, VLAN, VXLAN, etc), Layer 3 routing (OSPF, EIGRP, ISIS, BGP, MPLS, IPv4/6), DNS/DHCP WAN/ISP, network virtualization (N1kv, VRF), basics of higher layer protocols: SSL/TLS, HTTP, real-time traffic (voice/video), NFS, database access protocols
•Cisco’s Data Center Product Line: ACI, Nexus Products (N7K, N5k, N2k, N1kV), Catalyst products (95xx, 65xx, 49xx switches) and UCS/Virt
•IPV4 & IPV6 addressing
•Tools and automation (desired) - scripting (perl, Python, bash etc.,), industry tools - HP TeMip, Protocol Analyzers, Syslog Analyzers (Splunk) etc.,
•High-level, out-of-the-box thinking, analytical reasoning, and creative problem solving skills.
•Excellent written and verbal communications skills: ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.
•Willingness and ability to work with teams, ability to build relationships using an open and respectful communication and collaboration style.
•Communication skills to include conflict management, negotiation, presentation demonstration, and written communication.
Roles & Responsibilities:
•Strong analytical and troubleshooting skills and must have the initiative, perseverance and commitment to see problems through towards resolution.
•Performs Advanced Level Troubleshooting, Analysis and Diagnosis of Complex Networking Problems & Design Issues
•Interacts effectively with Cisco TAC and Engineering to solve complex problems.
•Troubleshoot & resolve the incidents and problem tickets within SLA
•Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues.
•Collaborate with cross functional teams of RJIL & Cisco to deliver better Operations KPI
•Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs.
•Active participation in Firmware & Software Bug Scrub, Testing & Validation in Lab.
•Active participation in Change Advisory Board Review Meetings with customer.
•A strong understanding of the ITIL framework and its application in a production environment.
•Provides preemptive recommendations on network design optimization based on KPIs across Operations, Service performance, Capacity and Network Security.
•Actively participate in Customer reviews towards Network augmentation.
•Actively drive Network improvement programs through measured Operations KPIs and best delivery practices
•Actively mentor the Operations engineers through various training programs.
Attributes of a Successful Candidate:
•Ability to work in a fast-paced, high-pressure, cross-functional environment.
•Ability to work in night shifts supporting critical migration/support activities. These night shifts will be planned in advance.
•Demonstrate high-level of maturity and confidentiality.
•Attention to detail and interpersonal skills
•Possess strong presentation and communications skills
•Key involvement with cross-functional teams to resolve major customer issues.
•Have strong time management skills
•Ability to function effectively in ambiguous circumstances.
•Leads team collaboration extending beyond work group.
•Demonstrates strategic skills
•Ability to formulate and deliver complex presentations.
•Demonstrated industry awareness
Education & Experience:
• Typically requires BSEE/CS or equivalent with 10+ year’s of relevant experience in a network / telecommunications Operations or Technology support environment.
•Cisco Certification is highly preferred with a minimum certification of CCNP or its equivalent.
•Should have operations experience in Banking and Finance Vertical.