Onsite Logistics Manager - Socio

  • Location:
    Offsite, San Jose, California, US
  • Area of Interest
    Professional Services
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1350177

Socio, part of Cisco Webex, is an end-to-end platform for virtual, in-person, and hybrid event management that powers immersive, inclusive, and interactive experiences for events of all types and sizes around the globe. As part of the Webex events portfolio in the Webex Suite, Socio brings a comprehensive hybrid event management solution to a broad market of SMB to Enterprise customers.

If your idea of Customer experience is rooted in intrinsic motivation to help others find solutions to their challenges, we should talk. Socio's mission is to help event planners take their events to the next level. Our team seeks to drive an outstanding experience and sustained value for Socio customers through building trust and consulting on the Socio software. The outcome is increased value, satisfaction, and renewal of the customer.

We are adding an Onsite Logistics Manager to our Professional Services team to help manage the onsite delivery of Socio’s services. In this role, you will help Socio effectively manage and deliver on the on-site resources related to the onsite and hybrid services. This role is a very crucial member of our Professional Services (PS) team working day to day with customers and internal business partners to deliver a great event experience.

Why You’ll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do (Responsibilities of the job function)

You will be a vital element in how we deliver our on-site services for live and hybrid events. The Onsite Logistics Manager will supervise a team of Onsite Solutions Specialists and prioritize accordingly to deliver the IT and logistics support for these events.

This team will be directly responsible for any hardware setup and IT troubleshooting throughout the duration of our client's event.

Other responsibilities include:

  • Work with the Director of Professional Services to negotiate contracts and manage Equipment Vendor relationships.
  • Develop process improvements based on emerging event trends to improve Onsite logistics support.
  • Maintain comprehensive In-Person/ Hybrid events Onsite resourcing/ availability calendar.
  • Provide weekly, monthly, quarterly, and ad hoc reports to the Director of Professional Services around equipment usage, shipping metrics, and Onsite trends.
  • Serve as the internal subject matter expert (SME) for Onsite related hardware/logistic inquiries
  • Provide industry standard methodologies to our customers on In-person and/or Hybrid events for Socio Onsite products.
  • Configure hardware and software for on-site deployment of Socio’s Onsite products.
  • In-Person and Virtual support of Socio’s Onsite software and hardware.
  • Build strong client rapport and help Socio’s Account Executives and Customer Success Managers upsell Onsite offerings to our Customers/ Prospects.
  • Travel domestically/ internationally around 30-40% of time.

Who You'll Work With (The group they will work IN and SUPPORT)

Socio’s Onsite Logistics Manager will work directly with customers, the PS team, hardware Vendors, and other Internal Business Units. The primary responsibility is to work with Sales, Customer Success and Project Managers to assure that logistics services are allocated economically, equitably, and efficiently to contractually supported projects. The secondary role is to manage, and allocate Onsite Solutions Analysts for Onsite support.

Who You Are (Requirements – Educational, Soft skills, Software, etc…)

We are looking for someone who has a passion for helping customers and can deliver under pressure. You should bring an open mind into this role where you will learn new event software and hardware in the event tech market and provide feedback on these technologies.

As we continue to scale, it is also important that you are extremely motivated by managing people and processes.

Our minimum requirements for this role:

  • 5+ years of logistics management experience, including 2+ years of supervisory experience.
  • Experience allocating Human Resources.- Management experience
  • A process driven mentality and an understanding of Project Management/Implementation methodologies.
  • Vendor Management in hardware , preferably in event space
  • Willingness to work some odd hours and weekends.
  • Love to travel

Desired Skills

  • Previous experience in an event management software organization and/or the event industry is preferred.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

U.S. Vaccination Requirements
Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.

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