Observability DevOps Site Reliability Engineer (SRE)

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  • Location:
    Oeiras, Portugal
  • Alternate Location
    Krakow, Poland
  • Area of Interest
    Information Technology
  • Job Type
    Professional
  • Technology Interest
    Cloud & AI (DCN & Compute), Security and Observability
  • Job Id
    1448638

Who We Are

At Cisco, we are a global leader in networking and IT, driving innovation and redefining how people connect, communicate, and collaborate. Our mission is to shape the future of the internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners. We are committed to encouraging a diverse and partnership environment where everyone can thrive and encourage our collective success.

 

Who You Are

 

We are seeking a highly skilled and experienced DevOps, Site Reliability Engineer to join our team, focusing on the development & support of Observability capabilities for workloads across CiscoIT Datacenter and Cloud envs. This role involves reshaping how we manage alerts, metrics, and logs by introducing deep learning and GenAI to enhance reliability services. The ideal candidate will have a strong background in relevant Observability technologies & AI/ML with a proven track record of delivering innovative solutions that enhance system monitoring, performance, and reliability. You will take ownership & responsibility for reliability, scalability, automation, and other issues related to uptime and availability of our monitoring solutions.  

Minimum Qualifications

·       Bachelor’s degree in computer science, Computer Engineering, a related field, or 3+ years of relevant experience.

·       Understand lifecycle IT processes including architecture, design, implementation, and operations

·       Understanding of security including OS hardening, firewalls, iptables, and working with Infosec

·       Understanding of network basics like routers and switches

·       Experience with software development tools like GitHub and Jenkins

·       Python, Shell, Go, or similar programming experience.

·       Software development lifecycle including design, development, testing, packaging, deployment, upgrade, and support. 

·       Opensource development experience.

·       Familiar with Agile software development.

·       Leadership in building and maintaining SRE technologies.

·       Experience with public cloud like AWS, GCP, or Azure.

·       QA and testing experience of your code and the entire platform.

Preferred Qualifications

·       Experience with tool suites like Splunk Cloud, Splunk Observability Cloud, Elastic, Prometheus/Thanos & Grafana.

·       ThousandEyes, Zabbix & AppD or similar experience a plus.

·       Experience with JavaScript either Node JS or React.

·       Experience with implementing AI/ML & LLM based Agentic Observability use-cases.

·       Experience with Infrastructure or Application Performance Monitoring Solutions & Testing experience in a diverse and complex infrastructure.

·       Experience with on-premises cloud technologies using VMware or Openstack.

·       Experience with container technologies like Openshift, Kubernetes, and Docker.

·       Experience with building and maintaining Redhat or Centos Linux.

·       Experience with configuration automation using Ansible.

Behavioral Competencies

·       Working with geographically distributed teams

·       Self-motivated and willing to help where help is needed

·       Able to build relationships, be culturally sensitive, have goal alignment, have learning agility

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an expansive future for all. 

We adopt digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! 

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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