Cisco Careers

The application window is expected to close on: 5.5.25

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

As a Networking and Security Solutions Experience Architect, you will be at the forefront of shaping and executing the customer journey from day zero and beyond. Your mission is to integrate robust security capabilities into the network and leverage artificial intelligence as a foundational technology to deliver outstanding customer outcomes. You will also harness the potential of Cisco's Silicon One technology to improve end-to-end customer solutions. This role demands innovation, disruptive thinking, and collaboration across business units to drive transformative change, revenue growth, and superior customer outcomes.

Your Impact

• Customer Journey Enhancement: Develop and implement strategies to improve customer interactions across multiple touchpoints and channels.
• Cross-Functional Collaboration: Collaborate with diverse teams to define the customer journey and enhance customer satisfaction.
• Performance Monitoring: Monitor customer metrics and report on performance, including NPI scores.
• Solution Innovation: Spearhead initiatives to enhance comprehensive customer experiences, ensuring solutions meet dynamic client needs.
• Customer Insights: Analyze customer feedback, surveys, and data to identify pain points and opportunities to improve the customer journey.
• Service Standards: Design and implement customer service standards and guidelines to ensure consistent and exceptional service delivery.
• Training and Education: Train and educate staff on customer-centric approaches and best practices to foster a customer-focused culture.
• Secure Architecture: Drive initiatives around traditional software-defined architectures, emphasizing segmentation and secure network design.
• Product Experience: Develop and implement product experiences that align Cisco’s wider portfolio across networking, security, and data center.
• Collaboration Facilitation: Facilitate effective collaboration across business units and silos to ensure cohesive user experience strategies.
• Market Analysis: Analyze key market trends, customer requirements, and competitive insights to inform and improve customer experience.

Minimum Qualifications:

• Bachelor's degree or equivalent years of experience
• 6+ years experience with collaboration across business units and functional silos.
• 6+ years in enhancing customer experiences and building strong relationships through innovative solutions.
• 6+ years strategic business acumen with a focus on data-driven decision-making and understanding of financial metrics.
• 6+ years experience with design techniques and methods such as storyboarding, sketching, system mapping, prototyping, or working with design systems.
• 6+ years experience using Figma, Adobe, Sketch, or similar tools.

Preferred Qualifications:

• A portfolio demonstrating past design work, deliverables, end-to-end process, and the impact the work had on users and business.
• Experience with campus networking technologies.
• Deep expertise in the cybersecurity landscape, threat trends, and security technologies, including network, endpoint, and cloud-delivered enforcement capabilities.
• Strong communication and collaboration skills, with the ability to influence and align diverse teams.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!