Network Support Engineer - Intern, Summer 2025 (Meraki) UK

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  • Location:
    London, United Kingdom
  • Area of Interest
    Technical Support
  • Job Type
    Intern
  • Technology Interest
    Networking, Security, Service Provider
  • Job Id
    1431082

Meraki invites enthusiastic learners to apply to the Summer 2025 Network Support Internship programme.

Todays world runs on the Internet, which cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. We enable connectivity everywhere, from cafes and universities to global hospitality groups operating thousands of sites.

Intern Program Overview:

Meraki Interns are key players within our teams, and our Network Support Interns lean into resolving cases that cover the entire Meraki product line, including wireless access points, security appliances, switches and Systems Manager applications, "just like our full-time engineers!". Through your contribution, you will enable our customers to do more things, more easily than ever before.

This is a paid Internship Programme, which runs for 12 weeks between June & August 2025, and will provide you with a steep learning curve within a fun & real-world working environment; resulting in a deeper understanding of networking, strong problem-solving skills and a proficiency in customer support.

Matched with a committed mentor, you'll be provided with feedback and guidance throughout the duration of the program. Mentors also help with introductions to other team members, induction of tools and processes, and provide a smooth integration into Meraki life.

Working full-time hours alongside our team, Interns become enthusiastic contributors of the Support team - and we look for inquisitive and passionate individuals who embrace tackling new tasks and are pro-active in helping their team.

Responsibilities

  • Research and resolve issues reported by Meraki customers and partners
  • Assist with lab testing work as needed for Meraki products
  • Identify, reproduce and document bugs
  • Complete a Network Project and present your work to your peers and leaders. If you have a project in mind? Let us know, and we'll help you to make it happen!

Qualifications

  • Your Degree studies should be set to complete in Spring 2026
  • Studies in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related subject area with a University/ College or Accredited Course - Sorry NOT accepting Masters Students
  • You have a detailed understanding of networking principles, e.g. ability to explain the functions of and differences among the link, network, transport, and application layers.
  • Exhibit an empathetic approach towards assisting customers: problem-deciphering / solving, explaining and resolution
  • Be naturally resourceful, imaginative and creative whilst retaining excellent attention to detail
  • Be able to interconnect with others: converse and convey through your excellent social skills

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

  • Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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