Network Support Engineer Intern - London - Summer 2023 (Meraki)

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  • Location:
    London, United Kingdom
  • Area of Interest
    Engineer - Network
  • Job Type
    Intern
  • Technology Interest
    Networking, Security, Wireless, Mobility
  • Job Id
    1399125

At Cisco Meraki, our Network Support Engineer Interns are key players within our team! They troubleshoot cases that cover the entire Meraki product line, including wireless access points, security appliances, switches and Systems Manager applications, "just like our full-time engineers!".

Our internship programme provides a steep learning curve within a fun & real-world working environment, resulting in a deeper understanding of networking, strong problem-solving skills and a proficiency in customer support that will sustain them for the rest of their careers. Interns become enthusiastic contributors of the Support team - and we look inquisitive and passionate individuals who are open to tackling any task and are pro-active in helping their team.

This internship is full-time (40hrs per week) and will run from June 12th - 1st Sept 2023. You may be required to travel to out UK office in London and are also invited to consider an on-site working model for this internship experience.

Responsibilities

  • Research and resolve issues reported by Meraki customers and partners
  • Identify issues suitable for entry in the Meraki Knowledge Base
  • Write, review, and release KB articles
  • Assist with lab testing work as needed for Meraki products
  • Identify, reproduce` and document bugs

If you have a project in mind? Let us know, and we'll help you to make it happen!

Qualifications

  • You should graduate in 2024 and be working towards a bachelor’s degree in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related subject area from a University/ College Boot Camp, Apprenticeship or a Netacad / Accredited Course - Not currently accepting master’s students
  • Detailed understanding of networking fundamentals, e.g., ability to explain the functions of and differences among the link, network, transport, and application layers.
  • A passion for assisting customers and problem-solving.
  • Outstanding account management skills, follow-through, and problem-solving skills
  • Resourcefulness and attention to detail
  • Excellent written and verbal communication skills.

Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

We’re confronting the status quo with the power of diversity, inclusion, and teamwork. When we connect different perspectives, we can achieve new possibilities, encourage innovation and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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