Network Support Engineer - Data Center (ACI)

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  • Location:
    Krakow, Poland
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud & AI (DCN & Compute), Cloud and Data Center, Networking
  • Job Id
    1435880

Meet the Team  

As a member of our team, you will: 


  • Troubleshoot and resolve incidents involving various routing protocols, switching technologies, and platform-related issues on Cisco Nexus switches operating in ACI mode, APIC controllers and Nexus Dashboard Orchestrator (NDO). 
  • Recreate customer technical problems within Cisco's internal labs, conducting thorough troubleshooting, debugging, and log analysis. 
  • Collaborate with colleagues across different technology teams to resolve network environment issues. 
  • Work closely with engineering teams to improve product quality by identifying, reporting, and automating the detection of software defects.  
 

Your Impact  

In this role, you will: 

  • Gain a deep understanding of the software architecture and forwarding logic of Cisco ACI solution, enabling you to troubleshoot data center ACI fabrics effectively. 
  • Receive targeted training and mentoring to rapidly enhance your expertise. 
  • Primarily focus on the Data Center ACI domain while being encouraged to expand your competencies through additional training. 
  • Access a wealth of resources and support to achieve your CCIE/DevNet certifications, including study materials, dedicated paid study time, and a global network of Cisco labs. 

 

Minimum Qualifications  


  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 3-6 years related experience with Cisco Data Center solutions. 
  • Understanding of common routing and switching protocols. 
  • Strong analytical and troubleshooting skills. 

 

Limited experience with Cisco products is not a barrier. With a solid understanding of technology and dedication, an engineer can adapt to Cisco's specific implementations. 

  

Preferred Qualifications 

  • Expert within one or more of the following areas: Data Center Services Support, Data Center Switching Support, Networking Orchestration, Routing & Switching. 
  • Experience with Virtualization technology such as Openstack, Kubernetes, OpenShift if a plus. 
  • Current valid certification (CCNA/CCNP/CCIE and/or DevNet). 
  • Experience in Python or other programming languages. 
  • Experience with APIs, Linux, and automation tools. 
  • Ability to quickly learn new technologies and apply them in practical situations. 

 

Meet Cisco 

Cisco provides a variety of benefits to enhance your professional and personal life: 

  • Hybrid Work: Enjoy the flexibility to work from home within Poland or from our Krakow office. 
  • Work-Life Balance Initiatives: Benefit from 26 vacation days, Day4me (additional PTO days), a Birthday Day off, and access to a wellbeing platform and webinars. 
  • Your Life and Family: Take advantage of our Meal Card, Connected Card, and Baby Gift Program. 
  • Volunteering Opportunities: Utilize 10 Time2Give Days (paid days off) to support charity organizations and give back to local communities. 
  • Rewards: Participate in our Discounted Stock program and the Connected Recognition Program, which offers monetary rewards for recognizing the contributions and excellence of your peers. 
  • Your Wellbeing: Access private medical care, private life insurance, and social fund benefits. 
  • Referral Bonuses: Earn bonuses by recommending your friends to join Cisco.  

 

#WeAreCisco  

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.  

  

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.  

 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!  

  

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!   


#LF-SF1

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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