Network Support Engineer - AAA

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  • Location:
    Krakow, Poland
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1430936


What You´ll Do:

  • Serve as a trusted technical authority for global Cisco customers and partners.
  • Collaborate with customers and cross-technology teams to resolve complex technical issues.
  • Contribute to knowledge bases, troubleshooting guides, and train junior engineers.
  • Engage with the latest networking security technologies and recreate customer issues in Cisco labs.
  • Assist other TCEs and Global Delivery Partners and interact with Engineering to solve problems and submit effective escalations.
  • Recognize and submit bugs, provide escalation support, and build reusable lab setups.
  • Produce and share intellectual capital, including documentation and training, for global use.
  • Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products.
  • Solve complex problems with innovative troubleshooting and experimentation, providing guidance to other engineers.
  • Act as a technical expert, applying industry standards and partnering with serviceability teams to author requirements and review specifications.

Who You Are:

  • Five or more years of related experience with technical support in networking and Network Security.
  • Technical knowledge with proven experience in networking and network security equivalent to CCIE level knowledge (Cert not required).
  • Knowledge and experience in (Network Access Control) NAC or Cisco (Identity Services Engine) ISE would be preferred
  • Strong troubleshooting skills analyzing logs and data.
  • Foundation of Linux / UNIX command line tools / environment.
  • Proficient in English, written and spoken.

We´ll be very impressed, if you can show one of these:

  • Advanced Linux skills, Windows troubleshooting.
  • Scripting Languages.
  • Relevant industry certification.
  • Experience configuring, troubleshooting Cisco Security Products.
  • Presentation and training skills.

Development opportunities:

  • Grow your technical and soft skills.
  • Ability to present in seminar and conferences such as Cisco live and partner meetings.
  • Support in pursuing Cisco Certification.
  • Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)
  • Mentoring and coaching.
  • Becoming Subject Matter Expert.
  • Giving back to local and global community.(charity events).

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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