Network Support Associate, Chicago (Meraki)

  • Location:
    Chicago, Illinois, US
  • Area of Interest
    Engineer - Network
  • Job Type
    New Graduate
  • Technology Interest
    Internet of Everything, Networking
  • Job Id
    1371164

Cisco Meraki Business Unit

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud-managed IT a reality. Cisco Meraki is on track to be the most successful acquisition in Cisco’s history (and certainly the most fun)! Our office makes working here special too. If you’re looking for a company that really commits, how about our onsite gym with weekly fitness and yoga classes, and paid time off to volunteer and give back to the community? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding!

If relevant experience is the only thing standing between you and your career as a Network Engineer, this is the place for you.

As a Network Support Associate, based out of the Chicago office, you will be responsible for providing best-in-class technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches.

Our customer-facing role will expose you to a diverse group of teams within our Support Organization - including Network Support Engineers, Escalation Engineers, Support Product Specialists, etc - providing endless opportunities for career growth in a nurturing, fun, and dynamic environment.

Characteristics of success in this role include strong interpersonal skills, entry-level networking experience, and familiarity with concepts such as Subnetting, VLANs, DNS, DHCP, switching and routing. We look for people who take pride in doing excellent work and are passionate about learning.

Responsibilities

  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing

  • Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners

  • Own each customer case from initial creation to resolution

  • Collaborate with other support team members to fix network outages, mistaken configurations, and complex networking issues on customers' devices

  • Provide assistance in our Support Lab to recreate customer issues

  • Stay up to date on Meraki features and technology by attending training and completing educational modules, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends

Qualifications

  • Extraordinary customer service skills

  • Basic understanding of network technologies including firewalls, routing/switching, VLANs, and wireless

  • Excellent written and verbal communication in the English language

  • Ability to clearly and concisely articulate matters to third parties

  • Ability to multitask and work under time constraints

  • Networking certifications a plus: Network+, CCENT, CCNA, etc

  • Authorized to work in the US without requiring sponsorship now or anytime in the future

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.


Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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