Network Operations Engineer

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  • Location:
    Berlin, Germany
  • Alternate Location
    Dusseldorf, Germany; Bonn, Germany;
  • Area of Interest
    Information Technology
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking, Security
  • Job Id
    1415001

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.

 Cisco's operational support organization is responsible for supporting the governmental service provider in its service provision. You will be part of a newly founded team resolving service requests for a key customer and enabling them to move forward in their digital transformation journey. All Cisco products and services are your daily business and you act as a translator between technology and transformation.

 Developing and expanding our technology framework and bringing operations to a state-of-the art service is part of our DNA.

 In this exciting multiverse we are growing our team. Service is a key concern of our customers and an investment area for Cisco. Does this sound intriguing to you? Welcome to Cisco. 


 What You'll Do 

 As Network Operations Engineer you will handle all service requests and incidents that arise for our customer. Specifically, your area of responsibility contains Cisco SDA and Cisco Routing & Switching technology. You will play a meaningful role on their road to excellence in operations. Your analytical skills will help craft the existing processes and give input to new methods and measures. Your daily work is very diverse and there will be a lot of room for you to shape your day. 

Your tasks include:

 - Proactive surveillance of Cisco IT landscape. Handling all troubleshooting to ensure flawless operations and problem solving the Cisco IT landscape that is in operations with the customer as second level support. In addition the development of Automation Processes as required.

 - Documentation of the exiting IT landscape, maintain records of support requests, problems and their solutions. Communication between first level support and customer, act as an escalation point. Also liaison between the service levels and negotiator for all requests

Who You Are 

A Network engineer who enjoys working as a team member in a multi-functional and supportive environment.   


Our Minimum Qualifications for this Role

BA/BS degree, typically in computer science or similar subject with several years of professional experience in IT.

Linux and automation ( ie Python) experience

Proficient in German and in English speaking, reading, and writing. 


Our Preferred Qualifications for this Role

  * CCNA or higher

  * Organizational, planning and documentation skills.

  * Communication and team work also in a non-technical manner to ensure mutual understanding.

  * Ability to structure yourself in a sophisticated environment to serve time constraints.

  * Willing to understand new areas of IT development,learn new technologies,undertake certifications and training.

  * Willing to work out of business hours.

  

Why Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their businesses, AND we are a hardware company, a software company, and a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

Cisco is at the vanguard of impact: delivering our technology in meaningful ways allowing people to live more fulfilling and richer lives. It's why we exist. We are a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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