Network Engineer

  • Location:
    Spring, Texas, US
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Collaboration, Video, Networking
  • Job Id
What You'll Do
We are currently looking for a highly motivated and experienced Network Engineer. Reporting to the Network Engineering Manager, the Network Engineer will be primarily responsible for developing and expanding the infrastructure supporting the BroadCloud Unified Communication service portfolio, within the Cisco Collaboration group. The role will also act as escalation for in-life issues and work to maximize the quality and reliability of the BroadCloud service and minimize support cases.
With access to the latest Cisco Networking technologies you'll help the infrastructure team drive improvement and expansion in our global network to support the constantly evolving service profile in collaboration with the wider BroadCloud Engineering group.


Development, Deployment, Integration and Testing of new BroadCloud products and services.
Maintenance and in-life changes to existing BroadCloud infrastructure
Debugging of service/system issues to identify causes and solutions in a timely manner
Element and system dimensioning and capacity forecasting
Maintain accurate documentation for both internal and customer use
Work closely with Engineering and customer Project Management teams whilst on-boarding new customers or making changes, in-line with your responsibilities.
Responsible to perform all the duties of the role on an “as needed” basis to ensure SLA’s and customer expectations are met.
To act as an escalation point for the internal teams
Organize and prioritize workload
Communicate with suppliers
Encourage best practice
Keep abreast of relevant vendor developments and establish strategies and plans to proactively evolve the network and remain technologically current
Keep abreast of relevant industry standards and be able to apply these standards as necessary

Who You'll Work With
The BroadCloud Infrastructure Engineering team is a globally distributed group working collaboratively to improve and develop the BroadCloud offer. Making use of the best Cisco has to offer by integrating these products with the wider spectrum of 3rd Party services to provide a best in class Cloud service.
With a depth of Service Provider experience in the UC space the team leverages this to drive innovation whilst maintaining core service.
Who You Are
You are a highly inquisitive, motivated and driven person who takes time to research and understand the detail individually. Self-disciplined to manage multiple tasks in parallel with minimal oversight, yet capable of working collaboratively in a team possibly in a leading role with a proven record of delivering large scale projects.
At a minimum we expect you to have a BA/BS, or equivalent, ideally an MS, 5 years’ experience delivering network services in a service provider setting. You should have an expert knowledge of Cisco router/switches and ideally Juniper equivalent as well as underlying network protocols and principles. You will need to have a demonstrated record of participation in large scale infrastructure deployment projects. Due to contractual obligations, you must be a US citizen


  • At least 5 years of Telecommunications experience
  • Experience with engineering and operating VoIP networks and associated components
  • Experience with IP networking includes routers, Ethernet switches, and firewalls


  • Knowledge of TCP/IP networking and routing protocols are essential to the role with experience of VoIP protocols (SIP/SDP/RTP) beneficialy
  • Significant experience and working knowledge of Network Routing and Switching infrastructure, both Cisco and Juniper is critical
  • Experience of F5 BIG-IP would be beneficial
  • Must have excellent verbal communication and writing skills
  • Candidate must show the ability to collaborate in a team environment
  • Knowledge of troubleshooting tools and interpreting protocol traces within Wireshark is mandatory
  • Knowledge of voice network architecture design and implementation principles
  • Ability to create and maintain clear and easily understandable documentation within the scope of the position
  • Willingness to work non-standard hours as needed for system changes and deployments

Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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