NX Customer Success Specialist

Apply
  • Location:
    Garching, Germany
  • Alternate Location
    Belgium, any major Cisco office in Germany
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Network (incl: IIoT, SD-WAN, & ThousandEyes), Networking
  • Job Id
    1442804

Meet the Team

The Customer Experience (CX) organization is one of Cisco’s fastest-growing teams, committed to delivering exceptional value to customers. As a Customer Success Specialist (CSS), you’ll join a dynamic team of innovators, strategic advisors, and technical experts who help customers accelerate their adoption of Cisco products and solutions. Together, we empower businesses to transform and achieve meaningful outcomes.

Your Impact

As a Customer Success Specialist, you will play a critical role as a trusted advisor and technical authority to Cisco customers. You will apply your expertise to guide customers toward successful adoption and value realization of Cisco’s ground breaking technologies.

Here’s how you’ll make an impact:

  • Deliver Accelerators (consultancy sessions) and ATX (Ask-the-Expert sessions) tailored to customer needs, driving measurable business outcomes.
  • Identify and proactively manage risks and expectations to ensure successful delivery.
  • Provide lifecycle feedback to CX Product Management and CX Success Programs Teams to continuously improve customer success strategies.
  • Collaborate with Account Teams, CX counterparts, and Renewals Specialists to optimize customer adoption, address product concerns, and drive incremental growth opportunities.
  • Advocate for Cisco’s end-to-end CX strategy and roadmap with internal teams, partners, and customers.

Minimum Qualifications

  • 5+ years of experience in technical consulting or direct customer-facing roles.
  • Significant expertise in one or more of the following technology/architecture areas: Catalyst Centre, SDA, Cisco SD-WAN, Software Defined Networking, network automation and Meraki.

Preferred Qualifications

  • BS/BA in Engineering, Computer Science, or equivalent experience.
  • Proven ability to deliver technical consultative support to Cisco customers, partners, account teams, and internal technical support teams.
  • Demonstrated ability to align customer use cases and business needs with Cisco solutions, showcasing the value of features and accelerating adoption.
  • Strong written, verbal, and listening skills, with the ability to build relationships with internal and external customers, including executives.
  • Experience in applying and managing moderate to complex lab environments to resolve customer lifecycle barriers for Cisco products and solutions.
  • Industry-recognized certifications such as CCNP, CCDP, or CCIE (or equivalent).
  • Deep technical understanding of aligned technology areas, including features, use cases, and business applications.
  • A demonstrable ability to explain complex technical concepts to diverse audiences and inspire innovation.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply