Meraki Operations Support Coordinator, Returns Specialist

  • Location:
    Chicago, Illinois, US
  • Area of Interest
    Administrative and Business Support
  • Job Type
  • Technology Interest
    Cloud and Data Center, Networking, Security
  • Job Id

Operations Support Coordinator -Chicago, IL 

Cisco Meraki is seeking an enthusiastic Operations Support Coordinator to join our Operations team and multi-functional projects in our Chicago office. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team?


  • Process return transactions of incoming equipment from our warehouses

  • Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higher level approval is necessary

  • Communicate with customers, partners & distributors in regard to return logistics, credit processing & exception cases

  • Coordinate with support techs, product management, sales executives and administrators to ensure that we provide the best possible customer experience


  • Bachelor's degree required.

  • 2 - 3 years of transactional operations experience is highly preferable.

  • 2+ years of clerical or administrative experience in a field where attention to detail is necessary, such as medicine or law, also considered.

Knowledge and Skills:

  • Knowledge of RMA procedures is preferred.

  • Demonstrable experience with data entry and invoice auditing.

  • Customer service background, preferably customers who want to return merchandise or products.

  • Excellent organizational and teamwork skills.

  • Familiarity with Salesforce and Dynamics GP (or other ERP system) preferred.

Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at, and we look forward to talking with you soon.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.