Manager, Customer Zero Engineering

  • Location:
    Feltham, United Kingdom
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Software Development, Testing
  • Job Id

What You Will Do

The IT – Customer Zero Engineering team is looking for a Manager to lead a team of innovative, agile DevOpos engineers.  You will help us define, isolate, and tackle original problems in the enterprise network infrastructure domain. In this role, you will guide our group from the front, build a pipeline of talent behind you and help craft a technology story for Cisco. If unboxing the newest technology makes your day, lead our team to build new solutions through iteration, hands-on design, and augmentative automation. Threaded through everything we do is a culture favoring a bias towards action, impact on products and learning the new – you, a leader of this team, make this culture a reality.  You must be action oriented and a driving force for innovation.

  • Define, isolate and seek ambiguous business problems and address them with new solutions, systems, processes and designs.
  • Influence strategic decision makers, engaging with a broad set of stakeholders and subject matter experts across multiple disciplines, build relationships and communicate strategy, architecture and technology to the broader internal community
  • Synthesize team experience into feedback to Product Engineering Leadership (Director level+ as well as technical)
  • Create and present executive level collateral on the business value of technology internally and externally


Who You'll Work With

Chances are you know Cisco products, now imagine what the best version of IT Network Engineering could be like inside the company that continues to define the networking landscape. This team, IT - Customer Zero Engineering is that vision.

We know that Cisco loves networking, and we believe that Cisco IT can leverage those strengths by being our own, first customer. We intend to eat our own dog food, demand a lot from our own products, work closely with our Product Engineering peers and ultimately make life better for customers n+1.


Work with us if you want to:

  • Define and drive the change that is happening in networking and IT systems
  • Be the first team to build with the latest designs and products
  • Define and realize the value of being the first customer of our own products
  • Lead a group of driven and innovative individuals with diverse experience and talent

Keys to our culture:

  • accepting the new over the known
  • speed > perfection
  • outcome > process
  • leadership = [‘doing’, ‘influencing’]

Core Skills


  • Proven leadership of a technical team, at least 7 years is required.
  • Knowledge in practice and application of enterprise networking, wireless, SDWAN: 
  • Secure access networks, wired and wireless 
  • WAN Circuits, BGP, OSPF, IPSec
  • Network system controllers, Network-as-Code
  • Broad expertise with Cisco portfolio:
  • Cisco DNAC, Assurance for wireless, Cisco ISE (preferred)
  • Cisco Catalyst and Software-Defined Access, IP Fabrics
  • Cisco Viptela vManage, Meraki SDWAN
  • Enterprise operational experience 10+ years required
  • Systems Architecture and Design
  • Segmentation, shared policy, direct-internet-access
  • Technical leadership and communication – teach and explain complexity and purpose to multiple levels

Growth Skills:

    • Network Management and application management on networks is highly desired
    • Understanding of Security as applied to networks and cloud is highly desired
  • Knowledge of Linux shells and tools, Git code repositories, infrastructure-as-code
  • Using automation to expand your impact and drive DevSecOps
  • Python, Ansible, and/or Cisco NSO for infrastructure automation

Experience and Education:

  • Bachelor of Science Degree and/or 10+ years of relevant experience preferred
  • Cisco Certifications are always a plus as are those from cloud providers
  • We are searching for great and ambitious people of varying backgrounds. If this role isn’t a great fit, please look for other Customer Zero Job postings


Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take ambitious steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.


Have a look at our Customer Zero Video: