Manager, Customer Success - Duo Security - Public Sector

  • Location:
    Offsite, Ann Arbor, Michigan, US
  • Alternate Location
    Austin, TX,
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider. 


Duo + Cisco = Disco

With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud. 


Our mission is simple: democratize security by making it easy and effective for everyone. We’re transforming security from the ground up by solving the world’s most pressing geopolitical challenge — safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges. 


We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams. 


We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We’re kinder than necessary


Together we build for the future by designing simple solutions for complex problems. And that’s why we’re the most loved and trusted name in security.


As a Manager of Customer Success you will...

  • Be passionate about customer advocacy and will play a meaningful role in ensuring that our customers have the best possible experience with Duo.

  • Lead a Public Sector team to build trust with our customers; encourage innovative ideas to inspire customer loyalty and adoption.

  • Cultivate positive working relationships in the Sales organization as well as with other department leaders to align activity, support customer retention and adoption, and strategize on account growth.

  • Demonstrate high relational intelligence and have compassion for our customers, your team, and your partners.

  • Help to create outstanding customer experiences; monitor key performance indicators and ensure delivery against targets.

  • Act as a trusted advisor and champion for Duo’s customers.

  • Work with peers in Customer Success leadership to continually improve processes and align on department and company goals.

Skills you have...

  • Leads Teams: Experience building and leading highly successful customer-facing teams, helping them deliver on stated goals, delivering timely and honest developmental feedback, and following up on their progress to set goals

  • Builds Trust: Encourages differences of opinions, anticipates and takes steps to prevent counter-productive confrontations, handles and resolves disagreements in a constructive manner, has the highest level of integrity

  • Creates Accountability: Provides support to accomplish key objectives and holds team members accountable for accomplishing them

  • Manages the Business: makes decisions, manages the business, process is important

  • Communicates Clearly: Expresses ideas clearly and uses language to build common understanding; able to project a professional image and credibility

  • Thinks Strategically: Balances daily responsibilities with strategic actions that impact the long-term viability of the organization; has a dedication to process

  • Collaborates: Experience building healthy internal and external alliances; collaborates across teams to achieve common goals

  • Makes Good Decisions: Capable of making well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions

3 reasons you should apply...

  • You care about contributing to an amazing work culture and environment

  • You are comfortable with the rapid, unpredictable nature of a fast-moving tech company

  • You are okay with trying new things and always seeking to making them better


Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.


Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.