Take your career to the next level by joining a Cisco Team that is supporting major business and technology transformations for our customers as a Service Delivery Manager (SDM).You will drive service delivery excellence in the Northeast area of operations. Your responsibilities include high customer satisfaction through services delivered by highly qualified network consulting engineers, and through internal and external partners. You will allocate resources, negotiate project delivery and leverage Cisco resources to address any customer issues in your assigned area of responsibility. You will have a Cisco Services leadership role working with cross-functional teams (Cisco Sales and business units) to drive program delivery and/or product improvements. You will participate as an active member of the Cisco US Customer Experience leadership team.
Who You'll Work With
In addition to being aligned with the customers strategy, the SDM needs to be aligned closely with all Cisco Customer Experience teams engaged at multiple customer sites. This engagement includes providing clear and concise customer requirements; ensuring the team is working towards the correct solution for the customer; the customer is understanding of the solution proposed by Cisco, and; that any potential gaps or issues are identified and brought to the attention of the correct Cisco team member(s) and ultimately the customer. This involvement with internal Cisco teams will include providing key account updates to management while working across functional areas with both Solution Architects and Services Consulting Engineers (SCEs).
Who You Are
·Possess excellent written and oral communications skills for both technical and executive level conversations.
·Be able to present complex solutions/ideas across all levels of participants and to work in a team environment as both a leader and an individual contributor.
·Have the ability to interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.
·Be able to build and maintain trusted relationships with customers and Cisco tea members.
·Possess strong written and presentation skills at both technical and executive levels.
Must Have Skills:
·Previous experience with Financial Services customers.
·In-depth knowledge of Security technologies; multi-vendor knowledge appreciated.
·Practical experience running complex Cisco managed and technical projects.
·Strategic conversational ability in a wide range of technologies and how they map to business outcomes.
·Ability to build and maintain long-term technology/solutions roadmaps.
·Ability to develop strategic Architectures and Solutions based on customer business needs.
·Ability to identify customer business and technology needs through relationship building with key customer stakeholders.
·Ability to create and execute on our top accounts strategic initiatives.
·Ability to provide business development support – positioning services and assisting in scoping and determining level of effort for proposals and statements of work.
·Experience working with project managers and engineers to ensure delivery quality and scalability across multiple customer engagements. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco