Leader, Renewal Specialists - Security

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  • Location:
    Singapore, Singapore
  • Alternate Location
    Sydney
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1443050

Meet the Team

The CX (Customer Experience) Renewals team is one of Cisco’s fastest growing customer engagement teams and is a talent engine for Cisco CX and GTM. With diverse and motivated professionals that consistently deliver profitable growth. We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.

Your Impact

Customer Experience is driving rapid transformation of the customer success and renewal experience across Cisco, our customers, and partners. You will need to have validated experience and desire to work in a dynamic and fast paced environment. You will have confirmed experience and commensurate business results leading a diverse multi-national Renewals, Sales or Customer Experience team. You have shown success building and training a motivated team and customer focused culture. You have the presence and ability to communicate optimally with customers, partners, internal teams and executive leadership. You will serve as liaison to the Security Business Unit with regards to renewal performance, strategy development and GTM models.

Core Responsibilities

  • Hire, develop and retain top renewal-sales talent
  • Drive team disciplines, performance and performance insights, leading to continuous improvement
  • Provide mentorship and expertise to the team in the day-to-day management of account activities within their territory. To include performance management, escalations, ad hoc projects, quota preparations and forecasts
  • Lead daily activities of renewal sales professionals, including ongoing mentoring and support, performance evaluation, training-plan definition, and problem solving
  • Run forecasting activities, preparing internal reports for management
  • Align with organizational and corporate objectives to develop and execute on an action plans to ensure revenue growth and profitability
  • Develop territories for the team and assist in quota assignment
  • Own the development of career plans for employees
  • Serve as team liaison coordinating interactions between internal departments and/or external customers as appropriate
  • Define, streamline and implement internal business process including development of operational and procedural guidelines
  • Respond to internal and external inquiries regarding Renewal sales
  • Plan and coordinate special projects; gather prioritize and assess information and develop and prepare recommendations
  • Assist and contribute to the planning, coordination, development and implementation of long-range business goals and objectives
  • Act as a key liaison to the Security Business Unit and Security Sales, with diagnostics on retention performance and actionable insights

Requirements

  • BS / BA degree and 10 - 15+ years related experience or industry experience in related role. Ideal candidate should possess both sales leadership and cross functional/general management experience and a deep understanding of recurring revenue. Min 4+ years management/leadership experience.
  • Software Renewals or Sales background, where you have demonstrated strong competency in the responsibilities outlined above. Including Sales Performance Management, renewals, driving growth, driving team development and performance
  • Practical experience driving business results and measuring performance using tools like Salesforce.com
  • You have operated in a recurring revenue model, interacting with account management, customer success, business unit and operations teams to support growth and retention objectives
  • Understanding of Cisco’s Security portfolio and value proposition or IT / Software Security Domains generally is strongly preferred.
  • You thrive in managed change, and seek to push beyond the status-quo, seeking ways and means to drive outcomes and insights
  • Ability to make sound decisions and judgments creatively, on limited and evolving data
  • Excellent organization, self-sufficient operational, and time management skills
  • Ability to Manage and train staff, including organizing, prioritizing, and scheduling work assignments
  • Ability to communicate effectively, both orally and in writing
  • Ability to analyse and solve problems
  • Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community
  • Ability to foster a cooperative work environment, and represent the team’s contributions and value in the wider sales ecosystem: you bring and drive credibility
  • Knowledge of business practices and procedures
  • Ability to perform complex tasks and to prioritize multiple projects

Preferred Qualifications:

  • MBA preferred
  • Confirmed ability to clearly and succinctly convey information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.
  • Must have the ability to influence leadership outside our direct organization to drive desired outcomes for the business.
  • Shown ability to operate at a high level in a cross functional environment.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all.

Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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