Leader, Regional Delivery - 1433077

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  • Location:
    Offsite, San Jose, California, US
  • Alternate Location
    Reno, NV; remote West Coast/Pacific Time Zone Possible
  • Area of Interest
    Business Strategy and Operations
  • Compensation Range
    143400 USD - 185500 USD
  • Job Type
    Professional
  • Technology Interest
    Big Data, Analytics
  • Job Id
    1433077

The application window is expected to close on: April 1st, 2025 

 

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.  

Meet the Team

Join the Cisco Americas Regional Delivery team. We are a fast pace urgent driven team to help resolve internal and external cases to get deals across the line to a “Book Status”. We are a team that concentrates on simplifying E2E booking experience through AI. Deep dive on cases to understand why it was even opened. Fix tools and systems to allow partners to self-serve. Work closely with Regional Process Managers, Finance, IT, CX Services and Product BU on process improvements, through fishbone analysis and workstreams to remove roadblocks. We work Month-end and Quarter-Ends weekends to ensure all sales commits are achieved. Critical to ensure the hygiene of cases is clean and invoicing occurs to achieve revenue targets. We work hard, but we support each other to the fullest.

Your Impact

Critical that we ensure case aging is kept low by working directly with our Vendors who support us, around the world.

  • We strive to ensure no case ages over 30 days. Hold Vendors accountable for aging and do not accept excuses. CSA expected at 90%
  • We have daily stand-ups on all 12 Components we drive with Vendor leads. Review all aged cases and help drive resolution, working directly with IT, Regional Process Owners, Sales and Partners, etc
  • We support 12 Top Partners via Webex for VIP service to ensure cases are resolved
  • Drive to remove all friction based on case analysis and working with cross functional teams. Open Problem ID’s to fix any system and process issues
  • Daily Monitoring of all closed orders to ensure invoicing occurs for revenue, removing all roadblocks and IT issues

Minimum Qualifications

  • Conduct in-depth case analyses using Fishbone, Pareto, and Waterfall methods to identify at least 3 key insights per project and provide data-driven recommendations.
  • Develop and deliver at least 2 comprehensive PowerPoint presentations per quarter for ESLT, focusing on top case drivers and improvement strategies.
  • Demonstrate strong communication by engaging in direct interactions with Executives at least twice monthly and effectively managing remote vendor expectations.
  • Offer flexible work availability, including at least two weekends per month, while fostering a positive team environment through humanistic management.
  • Achieve a detailed understanding of Cisco's business model and strategies, ensuring familiarity with 100% of the product portfolio and Go-To-Market plans.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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